Question
EY Global Delivery Service
IN
Last activity: 13 Jun 2022 16:05 EDT
Unable to interrogate with universal web adapter
After clicking start interrogation with "https://training.openspan.com" which is provided by pega when I drag the bull's eye to any field on the form no control is generated. I have enabled the extension for RPA.
Accepted Solution
Updated: 14 Sep 2021 11:19 EDT
Pegasystems Inc.
US
@Shubhrajit Saha Please try the following and let me know the results;
- Restart your computer (this will ensure no Chrome or Edge or other Pega robotics processes are running).
- Once you log back in, start Task Manager and switch to the Details tab.
- Ensure that no Chrome processes are running. If they are, end them.
- Make sure that "OpenSpan.Translators.Web.MessagingHost.exe" is not running.
- Launch Chrome and report back if you see "OpenSpan.Translators.Web.MessagingHost.exe" get started with Chrome and close when you close Chrome.
Ernst & Young LLP
MT
In my case, I found interrogation is only working on EDGE. I could not get it worked in either Chrome or Firefox.
You can try to reinstall the browser plugin in Chrome by following instructions in article: https://community.pega.com/knowledgebase/articles/pega-rpa/how-do-i-install-pega-robotic-automation-chrome-extension-version-80-sp1-or-later
Thanks
EY Global Delivery Service
IN
@Nirmalya.SenSharma When I try to interrogate with Facebook login page then works successfuly. But for this application it does not work.
Accepted Solution
Updated: 14 Sep 2021 11:19 EDT
Pegasystems Inc.
US
@Shubhrajit Saha Please try the following and let me know the results;
- Restart your computer (this will ensure no Chrome or Edge or other Pega robotics processes are running).
- Once you log back in, start Task Manager and switch to the Details tab.
- Ensure that no Chrome processes are running. If they are, end them.
- Make sure that "OpenSpan.Translators.Web.MessagingHost.exe" is not running.
- Launch Chrome and report back if you see "OpenSpan.Translators.Web.MessagingHost.exe" get started with Chrome and close when you close Chrome.
Updated: 14 Sep 2021 11:19 EDT
EY Global Delivery Service
IN
@ThomasSasnett Thanks, now it is working properly.
Bits In Glass
IN
Hello @ThomasSasnett ,
I've followed the same steps and steps 4 & 5 are also as expected. But Targets are not highlighted, and so controls are also not generated.
Chrome Build : Version 93.0.4577.63 (Official Build) (64-bit)
Trustmark Companies
US
@ThomasSasnett I have the same problem but none of those steps worked
Pegasystems Inc.
US
Hi @GregoryY!
This is an older, inactive thread and I'd like to suggest you post your question in our current Ask the Expert on Robotics.