I am new to Pega and to the Smart Disputes for Issuers module.
I am attempting to setup the Initiate Retrieval Request for a MC transaction. Can someone direct me to where I can find documentation on how to activate this request in the Smart Disputes for Issuer's module? I can see the InitiateRetrievalRequest activity but am unsure what processing and webservice requirements are for this webservice call? I see that a line in the activity is commented out that does "call WritetoChargebackTable"...not sure what this is about? ...running Pega 7.2.2 and SDI 7.21
Any help would be greatly appreciated. Thanks in advance!