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Question

 Kameswari Elango (KamsE703)
Bofa

Bofa
US
KamsE703 Member since 2017 5 posts
Bofa
Posted: Apr 3, 2020
Last activity: May 11, 2020
Posted: 3 Apr 2020 15:39 EDT
Last activity: 11 May 2020 17:17 EDT
Closed

LSA Excercise 8.3

Hi,

The question is related to LSA 8.3 EXERCISE: LEVERAGING THE EMAIL COMPONENT APPLICATION. I imported "FSG Email Application Solution RAP". 

I expected to run the case and create email case. But i dont see any case type in the case explorer.

What could be the reason?

 

Thanks

Kams

 

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Pega Academy

Posted: 5 years ago
Posted: 11 May 2020 17:17 EDT
Lee Pederson (pedel) Engagement Strategy Content Expert & Principal Instructor - LSA
Pegasystems Inc.
US

When you use Configure -> Application -> Distribution -> Import, select local file "04_FSGEmail_Solution_2.zip", then click the "Show content details" button you will see a Case Type rule in both versions of the FSGEmail ruleset.

When you log in as Admin@FSG you would be in the FSG application.

You want to switch to the FSGEMail application after importing.

You can update the Admin@FSG to include the FSGEmailAdmin:Solution2 Access Group.

When you imported the FSGEmail RAP, did you use "Granular Mode" which allows Operator records to be overwritten by an import?

 

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