List of Operators in Work Queue
How can I find the list of operators that have access to a particular Work Basket?
My requirement is notify ALL operators that are subscribed to that queue to receive an email/notification, the a new work object/item has reached or entered their queue.
Once I find this list of operators, is there a way to send notifications without touching the individual flows to insert the notification shape?
Updated: 14 Jun 2021 7:38 EDT
.
IN
We can write the report on Index-Operator class and pass the workbaset as parameter to get the lost of opertaors associated with that workbasket. As you need email address of the operator, you can can do the class join with Data-Admin-Operator-ID
Accenture
US
Can you please show with a screen shot as you always do. Especially the class join with Data-Admin-Operator-ID. Also which class should this report be in so that the operators are available when an assignment moves from One Queue to another Queue or does it even matter.
Updated: 14 Jun 2021 7:38 EDT
.
IN
Please find the below screenshot. The report is in the Data-Admin-Operator-ID class.
Pegasystems Inc.
IN
Hi,
Please have a look at steps in Attachment to get the list of operators. Let us know if it helps
Thanks
Siddharth
Hi ,
There is an OOTB ReportDefinition "pyOperatorsByWorkGroup" defined in Data-Admin-Operator-ID, you can modify it by passing the WorkGroup as parameter associated with respective WorkBasket you want .
Once you get the results , you can loop on the results , and use SendSimpleEmail to sendEmail Notifications to the Emails ( you can get emailaddress from above RD).
Hope this helps.