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Question

 Praveen b (PraveenK5650) Praveen b
Accenture
US
PraveenK5650 Member since 2015 13 posts
Posted: Apr 30, 2018
Last activity: May 8, 2018
Posted: 30 Apr 2018 16:16 EDT
Last activity: 8 May 2018 11:29 EDT
Closed

Link control doesnt respond in FireFox Browser in Windows 10

Hi,

I see Link control not responding in FireFox Browser in Windows 10 touch screen laptop. Did anyone come across this issue? Any idea about the fix? I am 7.2.1.

Thanks,
Praveen.

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Posted: 6 years ago
Updated: 6 years ago
Posted: 2 May 2018 5:29 EDT
Updated: 2 May 2018 5:31 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Praveen,

Thank you for posting on PSC. Could you tell us more about your Link control configuration?

For example, I was wondering if you've followed this configuration: Specifying presentation options for a Link control 

 Adding and configuring a Link control

As a basic test, have you tried clearing the cache and see if you are able to replicate the issue?

Thanks!

 

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Posted: 6 years ago
Posted: 2 May 2018 8:36 EDT
Hemanth Inakollu (inakh)
PEGA
Associate Technical Solutions Engineer
Pegasystems Inc.
IN

Hi praveen,

I tried to replicate the issue in-house on 7.2.1, with a Link control on which "open URL in Window" Action Set and i'm successfully opening the window by touch functionality on Windows 7 touch screen laptop ( Mozilla firefox browser).  Can you please specify what action set you are using and capture trace when touching on the Link control in Mozilla browser.

Regards,

Hemanth

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Posted: 6 years ago
Posted: 2 May 2018 9:41 EDT
Veera Durga Bhanuja Singuluri (Durga_Bhanuja) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hello Praveen,

Just to confirm ,did the link working in IE & Chrome?

In Firefox did you see any errors in console log?

Please provide the screenshot of Link configuration.

Thanks,

Durga

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