Question
Commonwealth bank of Australia
AU
Last activity: 16 Jun 2025 6:37 EDT
Landing users on different screens based on user role upon login
We came across one requirement related to our application that uses Pega SSO. Specifically, we need to ensure that users are redirected to different screens within the same portal when they access the SSO URL from various non-Pega applications.
For instance, if a user of type "analyser" clicks on the SSO URL, they should be directed to the "Create case" screen. On the other hand, if a "RiskManager" logs in using the same SSO URL, they need to be taken to the "Work queue" view.
This differentiation in landing pages is crucial for enhancing the user experience and ensuring that each user type is directed to the most relevant screen based on their role.
I would appreciate any insights or suggestions you might have on implementing this requirement.
Bits in Glass
IN
@PonnurangamN17362606 you can first differentiate the users with work groups or skills. Then have a widget in the portal and circumstance that widget using that skills or work groups.
Altimetrik
IN
After the user logs in through SSO, you can check their role (like “Analyser” or “RiskManager”) by reading a property from the operator profile such as Access Group, Work Group, or a custom field. Based on this, you can add a decision step in the login flow or in a Data Transform to route them to the correct screen. For example, if the user is an “Analyser,” you can show the “Create Case” screen, and if the user is a “RiskManager,” you can show the “Work Queue” screen. You can do this by showing different harnesses or views in the portal based on their role.