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Question

 Ramprasad Reddy kothapalli (RamprasadK1713)
BitsInGlass
Developer
BitsInGlass
IN
RamprasadK1713 Member since 2013 21 posts
BitsInGlass
Posted: Jul 21, 2017
Last activity: Jul 21, 2017
Posted: 21 Jul 2017 7:00 EDT
Last activity: 21 Jul 2017 11:23 EDT
Closed

Issue with SAML WEBSSO Request

Hi All,

I have created one SAML 2.0 implmentation in pega using okta and trying to send request for it ,getting below error..

Unable to process the SAML WebSSO request : 1

any idea what might be the reason for above issue?

Unable to process the SAML WebSSO request : 1

***Updated by moderator: Lochan to add Categories***

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Data Integration
System Administration

Posted: 7 years ago
Posted: 21 Jul 2017 7:48 EDT
Adithya Kurmachalam (Adithya1)
Pegasystems Inc.
Solutions Engineer
Pegasystems Inc.
IN

Hi Ramprasad,

Make sure the attributes are mapped correctly in authentication service. 

What is the version of Pega?

Please put debug on theauthentication activity

(logger:Rule_Obj_Activity.pySAMLWebSSOAuthenticationActivity.Code_Security.Action for pySAMLWebSSOAuthenticationActivity)

See in which step it is failing.

Please attach the captured debug log here in case further help is needed.

 

Thank you,

Adithya

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Posted: 7 years ago
Updated: 7 years ago
Posted: 21 Jul 2017 8:56 EDT
Updated: 21 Jul 2017 11:23 EDT
Ramprasad Reddy kothapalli (RamprasadK1713)
BitsInGlass
Developer
BitsInGlass
IN

Hi Adithya,

I have checked in the log file and see below error message

 

(Admin_Security_SSO_SAML.Action) ERROR -appdb-i-354-1|xx.xx.xx.xx|Rest|WebSSO|SAML|AssertionConsumerService|AE42855F3641B838CABC108DB6FFF8D84  - Error while executing the Assertion Consumer Service activity : 1

any guidence ffrom the error?

***Edited by Moderator Marissa to remove proprietary information***

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Posted: 7 years ago
Posted: 21 Jul 2017 8:06 EDT
Paul Gentile (PaulGentile_GCS)
PEGA
Principal Engineer, Technical Support, 1:1 Customer Engagement
Pegasystems Inc.
US

See these PDN articles for customers who encountered this exact message and what their resolutions where.

https://community.pega.com/support/support-articles/sso-saml20-not-working

https://collaborate.pega.com/question/assertion-consumer-service-url-saml-iac-set

 

 

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