Issue creating a PDF using CreatePDF Utility, HTMLToPDF Activity.
In my application I have an Email listener which is processing emails to convert them in cases. During the flow I am using the createPDF utility to convert the email to PDF and attach it to the Work. The issue is that we are getting error messages in the logs (Caught PRException while fetching content from //hidden.achievers[...]der/default/email_header.png)(see below or attachment). When this messages appears in the log the email listener keeps trying to access the images and does not continue processing another emails interrupting the cases creation. I have traced the Email listener Method to find out where the error happens. The tracer shows a Fail when it reaches HTMLToPDF activity specifically step 4 (IMG 1 and IMG2). Someone has faced the same issue before?.
Logs
In my application I have an Email listener which is processing emails to convert them in cases. During the flow I am using the createPDF utility to convert the email to PDF and attach it to the Work. The issue is that we are getting error messages in the logs (Caught PRException while fetching content from //hidden.achievers[...]der/default/email_header.png)(see below or attachment). When this messages appears in the log the email listener keeps trying to access the images and does not continue processing another emails interrupting the cases creation. I have traced the Email listener Method to find out where the error happens. The tracer shows a Fail when it reaches HTMLToPDF activity specifically step 4 (IMG 1 and IMG2). Someone has faced the same issue before?.
Logs
***Edited by Moderator Marissa to update platform capability tags****
Pegasystems Inc.
IN
Hi ,
Can you take a look at the below article:
https://collaborate.pega.com/question/how-do-i-convert-eml-file-attachment-pdf
Credijusto
ES
I have checked the article. However, this article is suggesting to use of third-party libraries, We are using OOTB HTMLToPDF and it is working sometimes. Is there a way to know why this activity is failing sometimes?