Question
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Apple Inc
US
Last activity: 15 Feb 2018 15:51 EST
Initiate different top level cases based on decision tree for multiple records in the pagelist
Hi ,
We have a requirement like below.
1. We have three different case types ex. Case1 , Case 2 and Case 3. In future , There can be some more Case types.
2. Case 3 creates a pagelist like
Record 1 (With some fields)
Record 2 (With some fields)
Record 3 (With some fields)
3. After creating pagelist, based on the fields value we have to decide that which top case type needs to be initiated.Ex
Record 1 -> Case Type 2
Record 2 -> Case Type 2
Record 3 -> Case Type 1.
Is there a OOTB way to achieve this ? We already went through community questions like below, But could not find a way to initiate case type based on decisions on records.
Thanks
Gaurav