Question
Apple Inc
US
Last activity: 15 Feb 2018 15:51 EST
Initiate different top level cases based on decision tree for multiple records in the pagelist
Hi ,
We have a requirement like below.
1. We have three different case types ex. Case1 , Case 2 and Case 3. In future , There can be some more Case types.
2. Case 3 creates a pagelist like
Record 1 (With some fields)
Record 2 (With some fields)
Record 3 (With some fields)
3. After creating pagelist, based on the fields value we have to decide that which top case type needs to be initiated.Ex
Record 1 -> Case Type 2
Record 2 -> Case Type 2
Record 3 -> Case Type 1.
Is there a OOTB way to achieve this ? We already went through community questions like below, But could not find a way to initiate case type based on decisions on records.
Thanks
Gaurav
Pegasystems
US
It wasn't clear to me whether your question is about how to determine which case type to create according to your page list, or whether your question is about what API to call for creating the case once you determine its type. For determining the API, I suggest you trace what is called when you click "Run" on a case type.