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Question

 Kripal Kumar Singh (KripalS3012)
Acel Solutions Pvt Ltd
Chief Architect
Acel Solutions Pvt Ltd
IN
KripalS3012 Member since 2019 14 posts
Acel Solutions Pvt Ltd
Posted: Oct 4, 2021
Last activity: Oct 4, 2021
Posted: 4 Oct 2021 8:33 EDT
Last activity: 4 Oct 2021 12:20 EDT
Closed
Solved

Inactive chat session

Hello,

I want to understand based on the published article (link below) which is with reference to 8.4.

whether it is supported in pega 8.2??

https://community.pega.com/knowledgebase/articles/pega-customer-service-implementation-guide/84/managing-inactive-chat-and-messages

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Pega Customer Service 8.2
Agent Desktop
Other Industry
Lead System Architect

Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 4 Oct 2021 12:18 EDT
Updated: 4 Oct 2021 12:20 EDT
Amit Patel (Amit_Patel)
PEGA
Senior Director of Engineering, Customer Service
Pegasystems Inc.
US

@KripalS3012Hello, This feature was initially added in 8.4 and is not back ported. If you are still on 8.2, I would suggest that you plan on doing an upgrade to more recent versions as soon as you can. 

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