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Question

 Piyali Bhattacharjee (PIYALIBH)
Capgemini Technology Services

Capgemini Technology Services
IN
PIYALIBH Member since 2011 5 posts
Capgemini Technology Services
Posted: Aug 23, 2019
Last activity: Sep 3, 2019
Posted: 23 Aug 2019 5:25 EDT
Last activity: 3 Sep 2019 2:53 EDT
Closed

How to switch Standard Agent access group

We have a requirment to run Standard Agent in context of a different Access Group which is different from the user who has queued the item. Can someone suggest the best approach for that?

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Data Integration

Posted: 5 years ago
Posted: 23 Aug 2019 5:52 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello,

Could you try to work with the Step page in order to set the correct context (Changing pyAccessGroup property value): https://community.pega.com/sites/default/files/help_v81/procomhelpmain.htm#methods/queue-for-agent/queue-for-agent.htm

I never tried myself. Another option would be to reopen the created instance in order to change the context from there.

 

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Posted: 5 years ago
Posted: 25 Aug 2019 14:22 EDT
Chandrasekhar Gollamudi VN (chandrasekhar_g)
PEGA
Senior Manager, Technical Support - Runtime Engine and Search
Pegasystems Inc.
IN

Hi,

You can try the solution suggested in this article. This may help you.

https://collaborate.pega.com/question/how-run-standard-agent-different-access-group-user-who-created-queue-record

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Posted: 5 years ago
Posted: 3 Sep 2019 2:53 EDT
Piyali Bhattacharjee (PIYALIBH)
Capgemini Technology Services

Capgemini Technology Services
IN

These solutions are not working. If someone has done that before, can you please share the steps to do it.

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