How to post reply to tweet from Pega CS Social Application
i am working on pega social integration and i have created a CS social application for Twitter integration.
i am able to fetch tweets using NLP technique and case is also getting created in Case worker portal but
i am not able to figure out how to send a reply to customer's tweet as i am not getting any type of resources for sending response.
Can anybody please provide me with any step-by-step instruction solution for replying to tweet from pega.
and also if anybody can provide step-by-step full guide/doc for twitter and facebook messenger chatbot integration guide for pega.
any help will be highly appreciated.
Pegasystems Inc.
US
Hi, VinayV11,
It sounds like you've got the social connectors (data set and data flow) set up and the system agents (AutoCreate Cases and Process Threaded Documents) running, since you're able to harvest relevant tweets and bring them into the Pega Customer Service interaction portal. That's great.
For replies, you need to do the following...
- Configure the Response Authorizations, which are accessed from either Designer Studio (Channel Services > Pega Social) or Pega Express (Settings > Social) , depending on your Pega Customer Service version (what release are you using?). For the 7.4 release, see page 102 of the Customer Service 7.4 Implementation Guide.
- Authorize each operator who will be responding to social posts to respond (this is done from the operator's Preferences area). For the 7.4 release, see the bottom of page 97 of the 7.4 Implementation Guide.
If you're using Pega Customer Service 7.31, you can get to the Customer Service 7.31 Implementation Guide from the documentation archive page.
Bits in Glass
IN
Hi Leesm,
I have implemented all the steps mentioned by you above but i am getting error when authorizing the operator in preferences window.
When i select OAuth profile and click on Authorize button its popping a error window with no exception details.
Please refer to screenshots and tracer log doc for reference and provide me with solution.
Thanks,
Vinay Vaishnav
Pegasystems Inc.
US
When you try to Authorize, are you already logged into Twitter in a different tab in your browser? Maybe there's a conflict.
If so, log out of Twitter in the browser, log off Pega and log in again, and try to Authorize again.
- Matthew
Pegasystems Inc.
SG
Hi Vinay,
Did you get solution for your issue. I traced it and it is caused by callback url. Twittter changed their policy that prevent override callback url.
It should be similar with SR that already had fix pack in 7.31
I just downloaded fix pack catalog and it seems that 7.4 doesn't have similar fixpack.
Thanks