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 Deepak Samudrala (Deepak Sam) Deepak Samudrala Deepak Samudrala
Deepak Samudrala
IN
Deepak Sam Member since 2017 2 posts
Deepak Samudrala
Posted: January 29, 2019
Last activity: January 29, 2019
Posted: 29 Jan 2019 2:51 EST
Last activity: 29 Jan 2019 7:35 EST
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How to implement SLA's should breaching only in business days with my own calendar days

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Hi, I have a requirement to perform SLA, calculate only in business days. But for that Business days we have our own calendar to customize. So how can i do this in my Scenario.

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Posted: 4 years ago
Posted: 29 Jan 2019 3:41 EST
Marc Lasserre (MarcLasserre_GCS) PEGA Technical Account Manager
Pegasystems Inc.
FR
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Hello,

On the SLA you have the option called "Only calculate using business days"

I guess you will have to associate your custom Calendar with the Case holding the assignment with the SLA. 

We'd prefer it if you saw us at our best.

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