How to enable the engagement profile in CRM
Hi,
In one of the demo presentations by Pega we came across a feature called engagement profile. It was told that this is available in the CRM mode of usage of the CS, SA and marketing applications. The feature is kind of an extended customer 360. And attached is this screen grab was taken from the presentation,
Can someone help me and tell how to enable this feature? I have installed CS, SA and marketing and also enabled the CRM mode. But this particular navigation option or view is not available.
Pegasystems Inc.
IN
This is available in the Customer Service application. You will need to launch the Interaction Portal in and create a new Interaction for a Customer to see the Customer 360 view.
Areteans
GB
Is it not available in other applications? like SA or Marketing? CS already has this view in the customer 360. What if i want to have this in SA ?