How to download old patch 8.7.6 for customer
When creating an account or changing a password in customer Pega platform 8.7.2 commercial environment. An error has occurred regarding the business calendar and unable to create an account or change my password.
I looked into it and it seems that the issue has been fixed in 8.7.4, so I would like to download 8.7.6, the latest patch for 8.7, but I couldn't see it from My Pega, so please let me know the download link.
Accepted Solution
Updated: 26 Apr 2024 11:19 EDT
Pegasystems Inc.
GB
I will list the solution here.
OP logged INC-B16032 (How to get patch 8.7.6 (old patch))
Issue primary reason description:
Q1. Client wanted to download 8.7.6, the latest patch for 8.7, but they couldn't find it from My Pega
A: Provided steps to download the software from the my.pega.com. See the My Pega FAQ pages
Q2. Client needed the hotfix that addresses issues in the Pega 8.7.4 Patch Resolved Issues INC-212433,724510,Clarified SLA calendar errormessage.
A: The issue is addressed in the latest patch release. This is not available as a hotfix but as a platform fix, it will be available from Pega platform version 8.7.4 or later. (Platform Patch Release Information)
Q3. Client wanted to know if there is a way to upgrade Pega platform from 8.7.2 to 8.7.6 without affecting commercial operations.
A Please refer the below documentation link for Applying a patch without downtime (out-of-place patch process)- https://docs.pega.com/bundle/platform-88/page/platform/deployment/onprem-software-update-gonogo-enable-shema-changes-1.html
Maantic Inc
IN
According to https://support.pega.com/discussion/pega-876-patch-release-available, it should be available in your MSP. If not, please raise a ticket with Pega GCS.
Maantic Inc
IN
Yes, it is recommended to always upgrade to the highest version so I guess its by design you're not able to see it in MSP.
Accepted Solution
Updated: 26 Apr 2024 11:19 EDT
Pegasystems Inc.
GB
I will list the solution here.
OP logged INC-B16032 (How to get patch 8.7.6 (old patch))
Issue primary reason description:
Q1. Client wanted to download 8.7.6, the latest patch for 8.7, but they couldn't find it from My Pega
A: Provided steps to download the software from the my.pega.com. See the My Pega FAQ pages
Q2. Client needed the hotfix that addresses issues in the Pega 8.7.4 Patch Resolved Issues INC-212433,724510,Clarified SLA calendar errormessage.
A: The issue is addressed in the latest patch release. This is not available as a hotfix but as a platform fix, it will be available from Pega platform version 8.7.4 or later. (Platform Patch Release Information)
Q3. Client wanted to know if there is a way to upgrade Pega platform from 8.7.2 to 8.7.6 without affecting commercial operations.
A Please refer the below documentation link for Applying a patch without downtime (out-of-place patch process)- https://docs.pega.com/bundle/platform-88/page/platform/deployment/onprem-software-update-gonogo-enable-shema-changes-1.html