How to decline a request passively
Hi
I have a requirement, where when the SLA expires, at the deadline, when no action is performed, the case goes to the rejection stage and the case gets closed with a different status.So i configured the SLA and the deadline action i have given the Advance flow and update status activity. but both are not fired. Please let me know if i am missing anything or how to fix the problem. Thank you.
**Updated by Moderator: Marissa. Removed user added helpme tag. Apologies for confusion, shouldn't have been an end-user option***
Pega Systems
IN
Ravi,
Instead of advance flow, call pxChangeStage activity with parameter as "Rejection" stage and check CleanUpProcess. In your Rejection stage either you call activity UpdateStatus with Resolved-Rejceted status or directly set status on End shape.
Also make sure Rejection stage is marked as resolution stage, so that process ends.
-Sohail Mohammed
Pegasystems Inc.
IN
Hi
When you say that both are not firing , do you mean neither SLA nor the deadline activity is not working ?
Can you trace the SLA from SMA ( refer the tricks here : https://collaborate.pega.com/discussion/video-support-guide-how-trace-agent-designer-studio ) or are you seeing any suspicious entry in the log ?