How to create a Link-Attachment Instance from an existing Data-Workattach-File instance?
Hello everyone My problem is the following: We're creating some cases from an email listener, this creates a Link-Attachment instance that is linked to the Data-WorkAttach-File class. Then we've some logic that creates cases from a different class, and we need to create a Link-Attachment Instance, linking the Data-Workattach-File (The one that contains the original email) with the new case created. I've tried using the Link-Objects Method on an activity, but is creating an empty instance of Link-Attachment. Is there any OOTB way to do this? Or what kind of approach can I use here? Thanks! :D
Eclatprime Digital Private Limited
IE
Hi @Junicavi
This approach should work.
we can attach a single Data-WorkAttach instance to n number of cases by using Link-Attach.
Fetch all the details of the existing Data-WorkAttach instance onto a page and use Link-Object method.
However, make sure the existing Data-WorkAttach instance is committed to DB before linking to a new case.
If this still doesn't work is it possible to share the exact steps or screenshots.
GoFasti
CO
@Sai Ganesh Goud NagulaShould I copy the entire content of the XML from the Data-WorkAttach instance into the page? And also this is the first time I'm working with Link-Objects method
I'm not sure what to put in the LinkToPage field, and should I set the values of the properties here?
If you could share some screenshots or example, would be extremely helpful. Thanks
EAI Systems
SA
@Junicavi Doesn't required to add/insert XML data into the LInk-attachment instance.
LinkToPage field is the page of the attachment page, which you are linking between your case and workattach data instance.