How to configure CC in Service Email in case of acknowledgement mail
Hi, We have a Listener and this will create case and sends acknowledgment to the sender. Now we want the same acknowledgement to be send who are there in CC in the same email.
Can you please help how to configure CC in Service Email.
Updated: 29 May 2024 0:30 EDT
CollabPartnerz
IN
hi @RithunR8 ,
If you want to send an email in CC, you have to configure some changes in OOTB Activity(sendsimpleemail) and DT(pyDefault in email class "Data-Corr-Email").
To configure this easily Use the below link. It has clear step by step process.
sending-cc-and-bcc-emails-using-sendsimpleemail-ootb-activity
Rulesstack Private Limited
IN
Hi @RithunR8,
I have provided resolution for this kind of query already. Please do look into this.
Refer query from here.
Thanks,
Ravoof.
Tata Consultancy Services Ltd
IN
@Mohammad RavoofThanks for your comment. But I want to configure CC in Service email. Is there any possibilities to configure it ?