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Question

 ReddiPrasad KatiperiSurya (ReddiPrasadK0711)
TMNAS

TMNAS
US
ReddiPrasadK0711 Member since 2016 2 posts
TMNAS
Posted: Oct 5, 2017
Last activity: Oct 6, 2017
Posted: 5 Oct 2017 14:27 EDT
Last activity: 6 Oct 2017 4:51 EDT
Closed

How to check/Verify InActive Operator in the application

Hi,

We have a requirement such that, for a particular Status, the cases should be routed to Operator Work list only when the Operator is Active or Available, other wise the cases should be moved to Work Basket.

So, whenever, the Operator is Inactive or Unavailable, the Cases Should be routed to Work Basket.

Is there any way to check the Inactive Operator. is there any OOTB Rule or is there any way that I can validate this. I can see a Property pzHasOperatorLocked, but not sure how to use this Property. This is showing the value as False in Clipboard.

Please help me in this.

Regards,

KSR Prasad

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Low-Code App Development
Case Management
Security
System Administration

  • aparna soma
Posted: 7 years ago
Posted: 6 Oct 2017 3:23 EDT
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

HI Reddi,

In Data-Admin-Operator-ID, you can find the when rules like AvailableCheck, pyOperatorAvailable, pyOperatorInactive. You can go through this when rules and use as per your requirement.

Regards

Mahesh

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