We have a requirement such that, for a particular Status, the cases should be routed to Operator Work list only when the Operator is Active or Available, other wise the cases should be moved to Work Basket.
So, whenever, the Operator is Inactive or Unavailable, the Cases Should be routed to Work Basket.
Is there any way to check the Inactive Operator. is there any OOTB Rule or is there any way that I can validate this. I can see a Property pzHasOperatorLocked, but not sure how to use this Property. This is showing the value as False in Clipboard.