How can i resync a single case in process fabric?
I have a single case that has not updated in process fabric after it left the work basket and is still showing in a workasbet in the interwoven worklist.
Is there any way to get it updated without running a full resync for the application. We have a lot of cases and it takes hours to run.
Matt
Accepted Solution
Updated: 7 Oct 2024 19:18 EDT
ASB
NZ
Just answering my own question. You cannot.
Matt
Updated: 6 Dec 2023 9:42 EST
Pegasystems Inc.
GB
@Matt Hall there is a way to update a single case without running a full resync for the application. You can use the 'Refresh' option in the case manager portal. This will update the status of the case in the worklist and workbasket. If the case is still not updated, you may need to check if there are any issues with the case routing or if there are any errors in the system logs.
This is a GenAI-powered tool. All generated answers require validation against the provided references
Does Process Fabric consider skills with Get Next Work?
Refresh Work queues widget, Pega Government Platform, Pega Platform 8.6.0
ASB
NZ
@MarijeSchillernI tried refresh and saving the case but that doesn't trigger the declare trigger pyPF_PublishSave on the assign-worklist class. So the case is still missing from the persons Process Fabric worklist.
Updated: 7 Dec 2023 5:35 EST
Pegasystems Inc.
GB
I've been unable to find anything in the Process Fabric documentation
- Interwoven Worklist
- A tool that collects assignments from remote registered applications that synchronize with Pega Process Fabric Hub. Interwoven Worklist creates a cumulative worklist that is unique to every user, as well as work queues that multiple users can share. The applications can synchronize assignment data with Pega Process Fabric Hub in real time, to avoid duplicating work and ensure that the latest versions of the worklists and work queues are available. Applications can also re-synchronize any changes related to work queues and operator mappings, to provide updated and accurate workflow in your organization.
Assignments management in Interwoven Worklist
I've been unable to find anything in the Process Fabric documentation
- Interwoven Worklist
- A tool that collects assignments from remote registered applications that synchronize with Pega Process Fabric Hub. Interwoven Worklist creates a cumulative worklist that is unique to every user, as well as work queues that multiple users can share. The applications can synchronize assignment data with Pega Process Fabric Hub in real time, to avoid duplicating work and ensure that the latest versions of the worklists and work queues are available. Applications can also re-synchronize any changes related to work queues and operator mappings, to provide updated and accurate workflow in your organization.
Assignments management in Interwoven Worklist
. Interwoven Worklist collects all assignments that are assigned to a user from multiple registered applications, even across various Pega Platform systems and versions, starting with Pega Platform 8.1. As a result, users save time because they can access all their assignments in a single window, without switching between applications to check their worklists. Interwoven Worklist also provides better workload management because users can view a full list of assignments with due dates and priorities. Consequently, assignees can make informed decisions about which assignment to resolve next by taking into consideration tasks from across all their applications at once.
Interwoven Worklist synchronizes with applications in real time, which means that users receive information immediately after an application routes an assignment,
@nvkap is this a question you could help with?
@Matt Hall If you have no further luck here on the forum then I would recommend that you log a support incident via the MSP. Please let us know the INC id here so we can help track it.
Pegasystems Inc.
IN
Hi @Matt Hall ,
Can you check if there are any broken queue items for ProcessTask QueueProcessor on the ProcessFabric Hub or pyPF_PublishAssignment on the remote application? If yes, please try re-queueing the item. This should sync just that particular assignment.
Note: If this assignment has been updated after the queue item was created and that update got synced with hub, then this queue item would simply be discarded as the latest update has already been published to Hub.
The declare trigger to sync data to hub is configured to fire when the assignment( Assign-WorkList/Assign-Workbasket ) is committed to DB. Is there any option to re-assign the assignment to an admin and then back to the user?