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Posted: Jan 2, 2023
Last activity: Jan 18, 2023
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how auto generate casses ? does it need human interaction to work ?
how can I make auto-generate cases using API ?
and does it need someone to work?
Posted: 2 years ago
Updated: 2 years ago
It depends upon on what input basis you wish to create cases.
For example Email listener can be used to create cases automatically from emails.
Posted: 2 years ago
@vijayadurgayi want from different social media sorces like: facebook, twitter, instgram, email, etc. and if there is non of that we just going to make an api that gets all the data and then use this api to auto create cases.
i am just trying to make an feedback workflow app, where people send their feedback throw social media and we respond to them.
Posted: 2 years ago
There is no specific api for it. Each social media should be integrated with pega.