Question
Virtusa
IN
Last activity: 21 Feb 2023 7:39 EST
How to attach an attachment pulled from Rest Connector to a case
Hello guys,
I have a requirement like, I have to create a case using service rest and this case should have also attachments attached if any.
I was able to create a case using service rest and I am using a rest connector for pulling attachments, I can download this attachment pulled from Rest Connector using a jave line.
Now, my requirement is I want to attach the attachment pulled from Rest Connector to a case. Can anyone help me with this, please?
***Edited by Moderator Marije to change type from General to Product, added Product details and Capability tags****
Accepted Solution
Updated: 20 Feb 2023 7:40 EST
Virtusa
IN
@Anoop Krishna hey,
Yes, we converted, created attachment page and linked it to work object. It is working now.
The issue I mentioned above is caused because of switching content storage to Repository and we fixed it.
Blue Rose Technologies
DE
If it is PDF you can call AttachToWork OOTB activity. It has 3 mandatory params.
PDFName - You can give a name for the PDF attachment.
PDFDocument - Assuming you have base 64 data from response in Param.ResponsePdf then you can pass the value of @Base64ToPDF(Param.ResponsePdf) to this param.
InsHandle - Work object pzInsKey
Updated: 14 Mar 2022 5:05 EDT
Virtusa
IN
@ShyjuValappil Thanks for the response, It can be of any type, not particularly pdf
we have base64 encoded message, PFA
Infomatics Corp
US
@RameshBattini Refer to "AttachFile" activity in Work- Class
Virtusa
IN
@RameshBattini We are still having issue with this, Update: Attachment is getting added to the case, but the data inside the attachment is missing
Bits in Glass
IN
@RameshBattiniDid you achieve this by converting it to base64 and then created an attachment page and saved it and Linked it to work object?
Accepted Solution
Updated: 20 Feb 2023 7:40 EST
Virtusa
IN
@Anoop Krishna hey,
Yes, we converted, created attachment page and linked it to work object. It is working now.
The issue I mentioned above is caused because of switching content storage to Repository and we fixed it.
Bits in Glass
IN
@RameshBattiniHi, can you provide the screenshots of the same if you have it handy?