Hi, 

You will need to debug your custom authentication activity and see what is going on. That error message  should be being returned somewhere in your login activities. 

My guess is that when you changed SSO providers the HTTP header names that are sent from Ping Access to PRPC have changed.  This is causing the logic in your login activities to be missing data and returning the error message. 

If you want to know what headers are being sent to PRPC from ping access you can add this code to a java step at the top of your login activity:

javax.servlet.http.HttpServletRequest request =    (javax.servlet.http.HttpServletRequest)tools.getRequestor().getRequestorPage().getObject("pxHTTPServletRequest");

if (request == null) {

 oLog.infoForced("NULL REQUEST OBJECT!");

}

else {

java.util.Enumeration e = request.getHeaderNames();

String header = null;

while (e.hasMoreElements()) {

      header = (String) e.nextElement();

      oLog.infoForced(header + ": " + request.getHeader(header));     

}

}

Hi Sonali,

I just spoke to our team and they're going to continue to work with you on your Support Request regarding this.

I've notated it within your original post so that we may keep track for you and update this post with your resolution.

Thanks!

We are seeing the same issue, how can we download this HFIX