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Question

 Eric Safern (SAFEE)
PEGA
Senior Technical Architect
Pegasystems
US
SAFEE Member since 2011 4 posts
PEGA
Posted: Jan 4, 2016
Last activity: Jan 4, 2016
Posted: 4 Jan 2016 10:45 EST
Last activity: 4 Jan 2016 15:51 EST
Closed

Has anyone seen these errors from SMA with PRPC 7.1.7?   File not found: /jsp/services2/js/global.js; File not found: /jsp/services2/css/jmxclient.css

As per  SR-A14359 :

Support has not been able to duplicate this in-house - errors seen in log file when running prsysmgmt and navigating to 'system queue management' page.

Has anyone seen this in the field?

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As per  SR-A14359 :

Support has not been able to duplicate this in-house - errors seen in log file when running prsysmgmt and navigating to 'system queue management' page.

Has anyone seen this in the field?


[12/10/15 12:09:27:457 EST] 0000010d filter E com.ibm.ws.webcontainer.filter.FilterInstanceWrapper doFilter SRVE8109W: Uncaught exception thrown by filter struts2: java.io.FileNotFoundException: SRVE0190E: File not found: /jsp/services2/js/global.js
...
[12/10/15 12:09:27:457 EST] 00000110 filter E com.ibm.ws.webcontainer.filter.FilterInstanceWrapper doFilter SRVE8109W: Uncaught exception thrown by filter struts2: java.io.FileNotFoundException: SRVE0190E: File not found: /jsp/services2/css/jmxclient.css root cause: files in wrong place: [eric.safern@svm2055pdv pega_myqws]$ pwd
/profiles/pega_myqws
[eric.safern@svm2055pdv pega_myqws]$ find . -name jmxclient* -print
./installedApps/svm2055pdvNodepega_myqwsCell/prsysmgmt717.ear/prsysmgmt.war/jmxclienterror.jsp
./installedApps/svm2055pdvNodepega_myqwsCell/prsysmgmt717.ear/prsysmgmt.war/css/jmxclient.css
[eric.safern@svm2055pdv pega_myqws]$ pwd
/profiles/pega_myqws
[eric.safern@svm2055pdv pega_myqws]$ find . -name global.js -print
./installedApps/svm2055pdvNodepega_myqwsCell/prsysmgmt717.ear/prsysmgmt.war/js/global.js
[eric.safern@svm2055pdv pega_myqws]$ find . -name services2 -print
./installedApps/svm2055pdvNodepega_myqwsCell/prsysmgmt717.ear/prsysmgmt.war/jsp/services2
./installedApps/svm2055pdvNodepega_myqwsCell/prsysmgmt717.ear/prsysmgmt.war/WEB-INF/classes/jsp/services2
./temp/svm2055pdvNodepega_myqws/pega_myqws/prsysmgmt717/prsysmgmt.war/jsp/services2
Steps to Reproduce
navigate to SMA / System Queue Management
Error Message
[12/10/15 12:09:27:457 EST] 0000010d filter E com.ibm.ws.webcontainer.filter.FilterInstanceWrapper doFilter SRVE8109W: Uncaught exception thrown by filter struts2: java.io.FileNotFoundException: SRVE0190E: File not found: /jsp/services2/js/global.js
  at com.ibm.ws.webcontainer.extension.DefaultExtensionProcessor._processEDR(DefaultExtensionProcessor.java:949)
  at com.ibm.ws.webcontainer.extension.DefaultExtensionProcessor.processEDR(DefaultExtensionProcessor.java:930)
  at com.ibm.ws.webcontainer.extension.DefaultExtensionProcessor.handleRequest(DefaultExtensionProcessor.java:484)
  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
  at org.apache.struts2.dispatcher.ng.filter.StrutsPrepareAndExecuteFilter.doFilter(StrutsPrepareAndExecuteFilter.java:96)
  at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
  at com.pega.jmx.ui.action.MultiTenantFilter.doFilter(MultiTenantFilter.java:53)
  at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
  at com.pega.jmx.ui.action.CharsetFilter.doFilter(CharsetFilter.java:59)
  at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
  at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
  at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:964)
  at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1104)
  at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3901)
  at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304)
  at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:981)
  at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
  at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)
  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)
  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)
  at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)
  at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)
  at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1818)
  at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
  at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
  at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
  at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
  at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
  at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
  at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
  at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
[12/10/15 12:09:27:457 EST] 00000110 filter E com.ibm.ws.webcontainer.filter.FilterInstanceWrapper doFilter SRVE8109W: Uncaught exception thrown by filter struts2: java.io.FileNotFoundException: SRVE0190E: File not found: /jsp/services2/css/jmxclient.css

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User Experience
System Administration

Posted: 8 years ago
Posted: 4 Jan 2016 11:14 EST
Eric Safern (SAFEE)
PEGA
Senior Technical Architect
Pegasystems
US

Hi Arvind,

Thanks very much for the helpful pointer.

However, our concern is adding a manual step to the node deployment process - that won't scale well in a large production environment.

We need a fix that can be established just once, not each time.

Thanks again,

Eric

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Posted: 8 years ago
Posted: 4 Jan 2016 11:14 EST
Eric Safern (SAFEE)
PEGA
Senior Technical Architect
Pegasystems
US

Arvind, thank you for the quick and helpful reply, I didn’t see that.

However, the solution of manually copying the files won’t work, this is a large scale production environment that can’t require custom changes with each node deployment.

I’ll add a comment to my post.

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Posted: 8 years ago
Posted: 4 Jan 2016 12:09 EST
Mary Carbonara (MaryCarbonara) Principal Knowledge Management Specialist
Pegasystems Inc.
US

Arvind,

Just a friendly reminder that  . . .

Your link to the GCS Pega-internal discussion is useful only to Pega employees (like Eric).

External customers cannot visit that GCS Mesh subspace and the post that you link to.

-Mary

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Posted: 8 years ago
Posted: 4 Jan 2016 15:17 EST
Sibasis Mohanty (SibasisMohanty)
PEGA
Software Solutions Engineer Fellow
Pegasystems Inc.
US

Hi Eric,

I had worked on a similar case ( SR-131364). Copying of global.js to the location /jsp/services2/js/ and jmxclient.css to the location /jsp/services2/css/ as shown in the logs and then restarting the Application Server resolved the errors.

Thanks,

Sibasis

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Posted: 8 years ago
Posted: 4 Jan 2016 15:23 EST
Kip Jackson (KipJackson_GCS)
MOD
Lead Service Assurance Advisor
Pegasystems Inc.
US

Hi Sibasis,

We understand what was done to resolve the issue. Eric is asking if there is a reason why a hotfix was not issued to support a larger scale deployment? Also, what was the result of your review of the customer's WAR file for internal verification as mentioned in the other Mesh post? Would a review of the WAR file used by Eric be helpful?

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Posted: 8 years ago
Posted: 4 Jan 2016 15:51 EST
Sibasis Mohanty (SibasisMohanty)
PEGA
Software Solutions Engineer Fellow
Pegasystems Inc.
US

Hi Kip,

The customer didn't share the war file with us although we had requested for it. However, they had confirmed during the course of investigation that the .js files were present in /js folder of prsysmgmt.war. The problem seemed to be related to an odd Websphere behavior as mentioned in below article:

SRVE0190E on WebSphere 6.1 - the solution • my2cents

The problem seemed to be due to js trying to find global.js and jmxclient.css from two locations. The local change followed resolved the issue. The root cause seemed to be specific to Websphere due to which we followed the local change instead of raising HFix request.

Thanks,

Sibasis

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