Google chrome extension isuue
I have google chrome installed on machine. It shows up in extension and is enabled. But when I start adaptor chrome window opens but bulls eye is not coming up as some how I am not able to inject in chrome. I enabled collect error and got attached error. Can some one help me how can I resolve this.
Pegasystems Inc.
US
@SapanR96If you have installed the extension with the product and it is still not working, then you will likely need to open a support case as we'll need to see your machine to resolve.
One thing you can try is to re-register the extension from the command line (as an admin);
Uninstall first;
OpenSpan.WebExtensionInstaller.exe Chrome -u
Install
OpenSpan.WebExtensionInstaller.exe Chrome -i
Make sure Chrome is not running during either of these. When you launch Chrome, you should be able to enable the extension. You can then restart Chrome and you should see in your processes list in Task Manager a new process named OpenSpan.Translators.Web.MessagingHost.exe. That being present tells you the extension is enabled and working as expected.
CIBC
CA
@ThomasSasnett Thanks for reply, but we have installed Chrome extension through group policy and not with studio/runtime. In past we had open ticket and as we wanted extension to be installed on more than 1000 users we came to conclusion that we will install it through group policy and not with runtime.
Pegasystems Inc.
US
@SapanR96 Then I suspect that your installation through GPO is incorrectly registering the messaging host with the wrong extension ID. This is something that can be addressed with support via a support request as we'll need to see which version of the extension you are using to validate that extension ID against the one you are registering with the messaging host. I suspect they are different.
CIBC
CA
Thanks
@ThomasSasnettwe have created service request and will post the solution once resolved
Pegasystems Inc.
US
Hello @SapanR96
Please let us know the Supprot Case ID so that we may connect it with this thread and keep track of it.
Thank you!
CIBC
CA
@ThomasSasnett First of all thanks a lot. We try to reregister through command you mentioned and it worked for all google chrome windows except out application. Our application is in google chrome but isolated from other instances and opens as separate window. We are still trying to find solution for our application. I think for some reason we are not able to register extension for our application.