Getting error while closing a work object
Hi,
When we try to close a work object, we are getting below error :
Error occurred while executing forward chaining on page 'pyWorkPage', using rule {<Class Name>, pxObjClass-Rule Obj Activity, pyActivityName: <Activity Name>}
Please let me know why it is causing and how to resolve this.
Thanks in advance.
***Moderator Edit: Vidyaranjan | Updated Categories***
Pegasystems Inc.
GB
Does this happen ever time you close a work object, or only in certain scenarios?
You should try tracing this and see where the error occurs. Is it a Pega or Custom activity?
Wipro
IN
Hi Marc,
Thanks for reply. This is happening for all the time as far as we know and this is happening only in Prod and we can't trace it. And the activity is our custom activity.
PEG
US
The error is coming out of the Chaining Engine. If you have not wiped the actual error message, it looks as if the reference is to a non-existent or empty rule.
If this is happening only in Production, and every time you close any work object (is that true? Does it happen for all work objects?), then I'm guessing something is broken in the Declarative cache.
I would run the SMA tool and go to Advanced >> Declarative Rules Management, and click on the button "Clear Declarative Networks." This will toss everything that is in the cache and will cause the cache to be rebuilt. If the problem is due to a corrupt cache, in turn due to some unusual event, this should clear the error and allow you to rebuild a clean cache.
I would do this at a time when the system is dormant, as I don't know what will happen if you clear the cache while it is being very heavily used.
Wipro Limited
US
Hi Bhanu,
Have you tried the approach of clearing the declarative cache? Could you please share the outcome of this. Is this resolve the actual issue?