Five9 IVR Not sending logff state to CTIPhone after upgrade to Pega 23.3

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MatheswaranRavi

Member since 2019

40 posts

P3Fusion

Posted: 4 days 17 hours ago

Last activity: 4 days 17 hours ago

Posted: 26 Mar 2025 1:50 EDT
Last activity: 26 Mar 2025 1:50 EDT

Five9 IVR Not sending logff state to CTIPhone after upgrade to Pega 23.3

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We are Using Five9 as IVR in PegaCusotmer Service,

The older version 8.8.2 configured with Five9 work smooth. After Upgrade the Five9 Logout is sucessfull but the devicestats is not reflecting in CTIPhone page in clipboard.

Noticing SE-50652 Change added in the logout script.

Anybody face the similar issue & aware of the fix ?

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Pega Customer Service '23

Pega Customer Service

Telephony

Financial Services

Senior System Architect

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Five9 IVR Not sending logff state to CTIPhone after upgrade to Pega 23.3

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Five9 IVR Not sending logff state to CTIPhone after upgrade to Pega 23.3

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