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Question

 Uday Reddy (UdayR552)
Societe Generale

Societe Generale
IN
UdayR552 Member since 2022 1 post
Societe Generale
Posted: Apr 20, 2022
Last activity: Apr 21, 2022
Posted: 20 Apr 2022 13:21 EDT
Last activity: 21 Apr 2022 5:36 EDT
Closed

Facing issue with installing PEGA personal edition

I have downloaded the file and extracted it. But when I click install batch file it runs for a minute and I am getting error as "The Process Finished Unsuccessfully. use logs to find the cause, then correct and run again".

 I am unable to find anything in the logs. Can anyone help me on this? 

Here is the logs:

BUILD FAILED C:\Users\Yathiraj S V\Downloads\117149_PE_8.7\pegaGuiInstallerTemp1\build.xml:126: Error while expanding C:\Users\Yathiraj S V\Downloads\117149_PE_8.7\pegaGuiInstallerTemp1\PersonalEdition.zip java.nio.file.FileSystemException: C:\PRPCPersonalEdition\pgsql\bin\icudt53.dll: The process cannot access the file because it is being used by another process.

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I have downloaded the file and extracted it. But when I click install batch file it runs for a minute and I am getting error as "The Process Finished Unsuccessfully. use logs to find the cause, then correct and run again".

 I am unable to find anything in the logs. Can anyone help me on this? 

Here is the logs:

BUILD FAILED C:\Users\Yathiraj S V\Downloads\117149_PE_8.7\pegaGuiInstallerTemp1\build.xml:126: Error while expanding C:\Users\Yathiraj S V\Downloads\117149_PE_8.7\pegaGuiInstallerTemp1\PersonalEdition.zip java.nio.file.FileSystemException: C:\PRPCPersonalEdition\pgsql\bin\icudt53.dll: The process cannot access the file because it is being used by another process.

    at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:86)     at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:97)     at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:102)     at sun.nio.fs.WindowsFileSystemProvider.newByteChannel(WindowsFileSystemProvider.java:230)     at java.nio.file.spi.FileSystemProvider.newOutputStream(FileSystemProvider.java:434)     at java.nio.file.Files.newOutputStream(Files.java:216)     at org.apache.tools.ant.taskdefs.Expand.extractFile(Expand.java:361)     at org.apache.tools.ant.taskdefs.Expand.expandFile(Expand.java:199)     at org.apache.tools.ant.taskdefs.Expand.execute(Expand.java:157)     at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:292)     at sun.reflect.GeneratedMethodAccessor10.invoke(Unknown Source)     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)     at java.lang.reflect.Method.invoke(Method.java:498)     at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:99)     at org.apache.tools.ant.Task.perform(Task.java:350)     at org.apache.tools.ant.Target.execute(Target.java:449)     at org.apache.tools.ant.Target.performTasks(Target.java:470)     at org.apache.tools.ant.Project.executeSortedTargets(Project.java:1401)     at org.apache.tools.ant.Project.executeTarget(Project.java:1374)     at org.apache.tools.ant.helper.DefaultExecutor.executeTargets(DefaultExecutor.java:41)     at org.apache.tools.ant.Project.executeTargets(Project.java:1264)     at org.tp23.antinstaller.antmod.Main.runBuild(Main.java:710)     at org.tp23.antinstaller.antmod.Main.startAnt(Main.java:218)     at org.tp23.antinstaller.antmod.Launcher.run(Launcher.java:216)     at org.tp23.antinstaller.runtime.exe.AntLauncherFilter.exec(AntLauncherFilter.java:79)     at org.tp23.antinstaller.runtime.ExecInstall.exec(ExecInstall.java:88)     at org.tp23.antinstaller.selfextract.SelfExtractor.main(SelfExtractor.java:398)

Total time: 6 seconds org.tp23.antinstaller.InstallException: Use logs to find the cause, then correct and run again      at org.tp23.antinstaller.runtime.exe.AntLauncherFilter.exec(AntLauncherFilter.java:91)     at org.tp23.antinstaller.runtime.ExecInstall.exec(ExecInstall.java:88)     at org.tp23.antinstaller.selfextract.SelfExtractor.main(SelfExtractor.java:398) Caused by: org.tp23.antinstaller.InstallException: Use logs to find the cause, then correct and run again      at org.tp23.antinstaller.runtime.exe.AntLauncherFilter.exec(AntLauncherFilter.java:81)     ... 2 more --- Nested Exception --- org.tp23.antinstaller.InstallException: Use logs to find the cause, then correct and run again      at org.tp23.antinstaller.runtime.exe.AntLauncherFilter.exec(AntLauncherFilter.java:81)     at org.tp23.antinstaller.runtime.ExecInstall.exec(ExecInstall.java:88)     at org.tp23.antinstaller.selfextract.SelfExtractor.main(SelfExtractor.java:398)  

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***Edited by Moderator Marissa to change type from Pega Academy to Product, added Product details and Capability tags***
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Pega Platform
Installation and Deployment

Posted: 2 years ago
Posted: 21 Apr 2022 5:36 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@UdayR552 It might be the issue with the Postgres DB.  Could you  delete the existing installation and try the fresh installation in a different drive (D or E)?

Are there any message related to the connection issue with the postgres database?  These can be caused due to many reasons as explained over below links,

https://stackoverflow.com/questions/20825734/postgresql-connection-refused-check-that-the-hostname-and-port-are-correct-an

https://stackoverflow.com/questions/31268668/connection-to-hostname5432-refused

Could you check if there are port errors as described here here and here.?

1) Make sure you completely uninstalled your previous postgressql installation and try restarting your system.

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@UdayR552 It might be the issue with the Postgres DB.  Could you  delete the existing installation and try the fresh installation in a different drive (D or E)?

Are there any message related to the connection issue with the postgres database?  These can be caused due to many reasons as explained over below links,

https://stackoverflow.com/questions/20825734/postgresql-connection-refused-check-that-the-hostname-and-port-are-correct-an

https://stackoverflow.com/questions/31268668/connection-to-hostname5432-refused

Could you check if there are port errors as described here here and here.?

1) Make sure you completely uninstalled your previous postgressql installation and try restarting your system.

 2) Update jdk with latest version and make sure system variables are correctly pointed to your jdk version(https://community.pega.com/support/support-articles/71-personal-edition-installation-error)

 3) if you still face the same issue try changing the database port number to 5433 or some available port.

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