Error receiving data from Pega in Microsoft Visual Studio
I have provided an outline of what I have done so far and am getting an "Error in retrieving data from Pega" error:
In Pega 7.2.2:
-installed the PegaRobotManager_v1 jar file to my app
-in Application, added PegaRoboticAutomationConsole 01.01.01 as a Built on app
-create a WB of type Robotic, set queue length, execution time, organization
-create a flow action going into the “assign to robot queue” advanced shape
-create an Operator ID with Full name and email as well as access to my app
-create a work group with manager and default WB
-used Administrator Access Group to grant the following roles: [app name].Administrator, PegaRules:PegaAPI, and PegaRULES:RoboticAdministrator
-added a “assign to robot queue” advanced shape in my flow that routes to the Robotic WB and Run robotic automation that matches the activityname in the RobotActivity
-added relevant records to my Application Inventory in the same class used for the RobotActivity
In Robotics Manager/OpenSpan
-RobotActivity: classname, activityname (matches the ‘Run robotic automation’ field in Pega)
-Interaction.xml: Robotics PegaServer baseURL=[same as CommonConfig.xml’s baseURL], Activity (matches RobotActivity activityname) and the relevant record properties were specified as Values
-CommonConfig.xml: RPA=”true”, enabled=”true”, & baseURL=[retrieved from Pega API and running a GET method “[Request URL]”
I have provided an outline of what I have done so far and am getting an "Error in retrieving data from Pega" error:
In Pega 7.2.2:
-installed the PegaRobotManager_v1 jar file to my app
-in Application, added PegaRoboticAutomationConsole 01.01.01 as a Built on app
-create a WB of type Robotic, set queue length, execution time, organization
-create a flow action going into the “assign to robot queue” advanced shape
-create an Operator ID with Full name and email as well as access to my app
-create a work group with manager and default WB
-used Administrator Access Group to grant the following roles: [app name].Administrator, PegaRules:PegaAPI, and PegaRULES:RoboticAdministrator
-added a “assign to robot queue” advanced shape in my flow that routes to the Robotic WB and Run robotic automation that matches the activityname in the RobotActivity
-added relevant records to my Application Inventory in the same class used for the RobotActivity
In Robotics Manager/OpenSpan
-RobotActivity: classname, activityname (matches the ‘Run robotic automation’ field in Pega)
-Interaction.xml: Robotics PegaServer baseURL=[same as CommonConfig.xml’s baseURL], Activity (matches RobotActivity activityname) and the relevant record properties were specified as Values
-CommonConfig.xml: RPA=”true”, enabled=”true”, & baseURL=[retrieved from Pega API and running a GET method “[Request URL]”
-StudioConfig.xml: baseURL=[same as CommonConfig.xml’s baseURL]
-RuntimeConfig.xml: AllowRunWithNoPackage=”true” & RPA Credentials show=”true”
When I click on the ellipsis icon for the Fields in the properties tab of the RobotActivity controller, I receive a pop-up window saying “Error retrieving data from Pega”. Do you have any suggestions as to how I can make a connection to extract the case properties in Pega going?
Accepted Solution
Health First
US
Hello all,
I have done the following steps and am now able to retrieve properties defined in my App's case type:
In Pega:
-Open Pega API and test a GET method by clicking 'Try it Out'. The response body should contain json code; this means its working
-Be sure to grab the request URL. ~ https:// ... prweb/api/v1
In Visual Studio:
-copy this url to the StudioConfig and CommonConfig files
-sign out of Visual Studio. Close program. Open and log back in
Then when I clicked on the ellipsis button to gather the properties, a window showing all of my case type's properties were available for pick up
Learning
IN
Hello,
Thanks for posting your query in PSC. kindly perform the below step and try it:-
Step:- Uncheck TLS/SSL checkbox in API
-Open API ServicePackage [Records->Integration-Resources->Service Package].
-Search for API and uncheck the checkbox ‘Require TLS/SSL for REST services in this package’ and save it.
Hope this helps.
Thanks,
Hari
Health First
US
Hi Hari,
Thank you for your response. I checked the api Service Package rule and the 'Use TLS/SSL (REST only)' option was already unchecked. One thing to add is that when I try to run the flow, Pega gets stuck with the loading animation and I have to force resolve the case (By changing the stage to Resolved using the flow action). I have attached a screenshot of that, I'm not sure if this may be the reason I can't access Pega through Visual Studio though.
Accepted Solution
Health First
US
Hello all,
I have done the following steps and am now able to retrieve properties defined in my App's case type:
In Pega:
-Open Pega API and test a GET method by clicking 'Try it Out'. The response body should contain json code; this means its working
-Be sure to grab the request URL. ~ https:// ... prweb/api/v1
In Visual Studio:
-copy this url to the StudioConfig and CommonConfig files
-sign out of Visual Studio. Close program. Open and log back in
Then when I clicked on the ellipsis button to gather the properties, a window showing all of my case type's properties were available for pick up