"Error in establishing lock" for File Listener - do not read files -
I am getting errors below when I try to run file listener. The file listener is Alive and status is running but do not read files at all and showing this error message in pega log.
This is pre-production and Development environment is working OK, so I am not sure what is wrong with this...
If anyone has seen a similar issue, please let me know.
2017-04-19 18:31:58,798 [ttp-nio-8080-exec-13] [ STANDARD] [] [] (ices.util.MultiNodeSynchronize) ERROR - Error in establishing lock. 2017-04-19 18:32:39,842 [ttp-nio-8080-exec-12] [ STANDARD] [] [] (ices.util.MultiNodeSynchronize) ERROR - Error in establishing lock.
Thank you in Advance!
***Updated by moderator: Lochan to add Categories***
Accepted Solution
Pegasystems Inc.
AU
Hi Saran, Kevin,
Thank you for your advice.
I was able to solve the issue. Here is the cause and the solution for the issue.
[Cause/solution]
Directory which files have only have read/write permission and did not have a Execute permission.
There was no error to access to the directory and no error to read files but I guess pega/tomcat could not move files to sub directory because of permission for the directory.
[Pega need to improve]
There was no read or move related error in Pega log, so it was difficult to track what is wrong with File listener.
If pega show read error or move error, then it would be much easier to find the cause.
Moreover, should list what permission need to have for the directory on OS.
Pegasystems Inc.
IN
Hello Okar,
I hope you have traced the listener and checked the issue. If not please trace the email listener and check the issue.
Regards
Saran Kolla
Pegasystems Inc.
US
can you turn on the debug log for the class: - recreate the error and attach the debug log? */
com.pega.pegarules.data.internal.access. */ LockManagerImpl
Accepted Solution
Pegasystems Inc.
AU
Hi Saran, Kevin,
Thank you for your advice.
I was able to solve the issue. Here is the cause and the solution for the issue.
[Cause/solution]
Directory which files have only have read/write permission and did not have a Execute permission.
There was no error to access to the directory and no error to read files but I guess pega/tomcat could not move files to sub directory because of permission for the directory.
[Pega need to improve]
There was no read or move related error in Pega log, so it was difficult to track what is wrong with File listener.
If pega show read error or move error, then it would be much easier to find the cause.
Moreover, should list what permission need to have for the directory on OS.