Posted: June 27, 2018
Last activity: March 21, 2019
Last activity: 21 Mar 2019 12:04 EDT
Error: Agent Work Security
The pyassignmentstatus set to Error: Agent Work Security for some of the cases in work list and user is not able to view the cases in dashboard.
It seems agent(Service level event) is unable to open the work item due to the security settings.Any Suggestions to fix this issue..