Duplicate case search, Set CaseMatchRuleName
Our service cases are instantiated directly from work- classes. There is no Case Type rule defined.
Now, I want to perform duplicate service cases search by using the OTB flow Work-.pyDuplicateSearchCases
I created a Case Match rule 'CMDupCases' with Case Matching Type 'Seek Cases' in my work class.
How does the OTB duplicate search flow know which case match rule to use? For a regular case type, the Case Type rule pyDefault, 'Processes' tab, 'Case match' section, there's a field for property .pyCaseMatchName
Activity @baseclass.pyDuplicateSearchCases, java step 2:
CaseMatchName= pp.getString("CaseMatchRuleName");
When and where is the string "CaseMatchRuleName" set? I don't see a property with this name.
Thanks,
-Sri
Accepted Solution
Pegasystems Inc.
IN
Hi Sri,
This property is populated on parameter page using FUA. Basically using Gen java of case type rule.
Since in your case there is no Case type, you can override pyDuplicateSerachCases activity (in your work class) java Step 2 to set case match rule name manually.
Updated: 10 Oct 2017 11:08 EDT
Pegasystems Inc.
US
Hi Sri,
If you look into Action table of pyDuplicateSearchCases Flow Action, you can pass the CaseMatchType parameter as shown in attachment.
Hope this will help you to achieve your requirement.
Regards
Mahesh
Accepted Solution
Pegasystems Inc.
IN
Hi Sri,
This property is populated on parameter page using FUA. Basically using Gen java of case type rule.
Since in your case there is no Case type, you can override pyDuplicateSerachCases activity (in your work class) java Step 2 to set case match rule name manually.