Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Manoharbabu Madineni Madineni (Manohar Babu)
rabobank
Lead System Architect
rabobank
NL
Manohar Babu Member since 2018 3 posts
rabobank
Posted: Sep 9, 2022
Last activity: Oct 3, 2022
Posted: 9 Sep 2022 8:52 EDT
Last activity: 3 Oct 2022 6:38 EDT
Closed
Solved

Does Pega CTI supports physical extension

Hi, 

is there any way that pega supports CTI integration with physical ext phone. Currently the integration is there with Jabber/Finesse. Client is also want to if there is feature to get the calls of real ext phone to Pega. we are now in Pega CS 8.7.2 version. it is CS for communications.

To see attachments, please log in.
Pega Customer Service for Communications 8.7
Agent Desktop
Communications and Media
Lead System Architect

  • Jeff Gray

Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 9 Sep 2022 9:05 EDT
Updated: 3 Oct 2022 6:38 EDT
Praveen Palagani (P.Siva.Praveen)
Infosys Limited
Senior Consultant
Infosys Limited
IN

@Manohar Babu

I think Pega CTI is integrated with the Middleware systems (Avaya, Genesys, cisco etc). This middleware is the one which connects to the telephony system. Pega only communicates to the middleware to get/share the events. Based on the events pega CTI acts accordingly. It's impossible not to connect Pega CTI to the telephony system without middleware.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice