Does Constellation report PEGA0069 alerts?
We are getting reports from production users that they see long delays in rendering when opening Constellation cases. We have a coexistence configuration, but we are having difficulty identifying how much time was spent on the embedded case in the WebEmbed frame.
Pegasystems Inc.
IN
Please investigate more on the network trace, we should ideally see the time taking for loading the web embed frame. Also, slowness can depend on a lot of factors like network latency, amount of data retrieved from DB, time taken to render data on screen.
Alerts should come irrespective of the design system.
Updated: 26 Feb 2025 6:18 EST
Pegasystems Inc.
GB
Thank you @Aditi Mehta. We are kind of restricted from doing network trace on the production environment. We are working with reproduction cases outside of production, but these obviously don't allow for environmental conditions, for the server workload, or for variations in the conditions for the workforce distributed over multiple locations.
What we are looking for is the ability to observe these issues at a global level i.e. frequency and severity over time, along with any correlating factors such as the operator id, or work object reference. In traditional UI applications we get these from PEGA0069 alerts (aggregated in PDC), and can use the corresponding reporting to demonstrate to the business how changes we are make are affecting the issues over time.
Is there an equivalent mechanism in Constellation to log browser render times?