Question
CA
Last activity: 28 Oct 2025 10:50 EDT
Disable portal navigation when opening a case in a new tab
Hi, I have a requirement to disable the portal navigation when opening a case in a new window. Currently each case is configured to open in a new tab using this javascript:
var baseUrl = pega.desktop.infinity.generateNewTabURL();
var caseUrl = baseUrl + "&actionName=openWorkByHandle&insHandle=" + encodeURIComponent(pxInsIndexedKey);
window.open(caseUrl, '_blank');
I've tried creating a new portal without portal navigation but unfortunately trying to redirect the case to open in a new portal using &PortalName=UserPortalNW parameter in the caseURL prevented the case from opening and instead shows a blank screen when the case is opened. Are there any other ways to disable portal navigation?