Copy a case and open it in a new tab
Hi
We have a requirement to copy a case and open it into a new tab.
We try to create a new tab by adding Harness action in a link within a section. But, I need to pass somehow the key (pzinskey) of my initial case (which means, one thread in the clipboard) to the new tab (another new thread in clipboard). The issue is that when I am sending the pzInsKey property as a key in the Harness action, PRPC thinks I am trying to open the same rule in a new tab and it overrides the content of my old tab.
How can we achieve this requirement?
Many thanks!!
***Updated by moderator: Lochan to add Categories***
Updated: 14 Jan 2016 12:55 EST
Hi Laura,
I'm not sure this area is actively monitored. I think you'll get a faster response in the Product Support Area.
Hope this helps.
Citicorp Services India Private Limited
IN
Hi Laura,
You would need to copy the case data, and create a new case and show the case details it in the new tab? , If this is the requirement then the following help content would help?
https://community.pega.com/sites/default/files/help_v719/procomhelpmain.htm
Please let me know if this helps.
Thanks,
Gowrishankar.
Updated: 14 Jan 2016 4:42 EST
Zakat ,Tax and customs authority
SA
Hi Laura,
You can Use Properties in pxRequestor page to pass the PzInsKey to new harness. which will be maintain in all threads. hope this will work.!!!
Pegasystems Inc.
ES
@Rajesh
Thats the only thing I could think about... copy the pzInsKey of initial case under any pxRequestor DataPage. But honestly I don´t know if this would be a good approach (storing values that are not really needed after the copy is done. For example, we might see issues if a bulk copy is needed in a future isnt it?). Because of that, i was wondering if it is possible to send parameters from one thread to another in the clipboard? if so, can anyone explain in a detail way how to do it?
Gowrishankar Ramasamy Thanks for been always helpful . As already discussed the main issue with the pdn link that you provided is they are using a deprecated icon. If we try to use a non deprecated icon and we add an Click - Harness event under action tab we see there are 3 options available. In our case since we want to open the case in a new tab, we should use NewDocument AND HERE IS THE ISSUE:
@Rajesh
Thats the only thing I could think about... copy the pzInsKey of initial case under any pxRequestor DataPage. But honestly I don´t know if this would be a good approach (storing values that are not really needed after the copy is done. For example, we might see issues if a bulk copy is needed in a future isnt it?). Because of that, i was wondering if it is possible to send parameters from one thread to another in the clipboard? if so, can anyone explain in a detail way how to do it?
Gowrishankar Ramasamy Thanks for been always helpful . As already discussed the main issue with the pdn link that you provided is they are using a deprecated icon. If we try to use a non deprecated icon and we add an Click - Harness event under action tab we see there are 3 options available. In our case since we want to open the case in a new tab, we should use NewDocument AND HERE IS THE ISSUE:
When user clicks the copy icon our context is Thread1 in clipboard. So if we do the copy first the content of our thread will be altered by the new created case. Since we doesnt want that, I am afraid we need to: open a new tab (which will create a new thread in clipboard) and once we are in the new thread copy the previous case. To do that, we need to send a parameter from one thread to another(as for example the pzInsKey) of the initial case. The problem here is that when sending the pzInsKey as a 'key' property in the Harness, PRPC thinks it is going to open same instance (same tab that it is already open).
Any idea on how to proceed?
Thanks!