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Question

 Nicolò Ghiotto (NicolòG3)
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NicolòG3 Member since 2020 9 posts
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Posted: Feb 6, 2021
Last activity: Mar 18, 2021
Posted: 6 Feb 2021 3:56 EST
Last activity: 18 Mar 2021 6:19 EDT
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Default Wrap Up not showing

Hi,

we have created a new Customer Service 8.5 application on our Pega AWS cloud. We are not able to use the default wrap up, in fact we always get the quick wrap up even if we have disabled the checkbox on the settings panel:

quick wrapup disabled 1

quick wrapup disabled 2

Inbound call wrap up

 

Is there any other way to enable the default wrap up or do i need to open a Service Request?

 

Thanks, Nicolò

***Edited by Moderator: Pooja Gadige to change content format from Discussion to Question, add platform capability tag***
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Pega Customer Service 8.5
User Experience

Posted: 3 years ago
Posted: 8 Feb 2021 12:58 EST
Amit Patel (Amit_Patel)
PEGA
Senior Director of Engineering, Customer Service
Pegasystems Inc.
US

@NicolòG3 Until you progress the Interaction to the composite area, there's nothing to capture in wrap-up, so it's just a quick wrap-up. In the search, account selection and verification, the wrap-up button just resolves the interaction. 

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