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Question

 anand managoli (Anand Managoli)
Adqura
Business Architect
Adqura
IN
Anand Managoli Member since 2014 15 posts
Adqura
Posted: Jun 15, 2021
Last activity: Jun 22, 2021
Posted: 15 Jun 2021 13:36 EDT
Last activity: 22 Jun 2021 13:26 EDT
Closed
Solved

Default Control Group Selection in 8.6 CDH

Is there a default control group selection as part of batch processing? I have configured E2E NBA designer and schedule also ran. As per the scheduled batch run there should be 5 emails but I have been receiving only 3 emails of out of 5. The IH has entry for 5 emails. I remember in 8.4 version there was a strategy which used to put 2% customers in control group. Is there a way to disable this default selection and send out all comms?

Batch run result

Channel report:

Channel split report

Have verified the email address for all sample customers and the offer flows are fine.

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Pega Customer Decision Hub
Decision Management
Cross-Industry
Business Architect

Accepted Solution

Posted: 3 years ago
Updated: 3 years ago
Posted: 22 Jun 2021 13:25 EDT
Updated: 22 Jun 2021 13:26 EDT
anand managoli (Anand Managoli)
Adqura
Business Architect
Adqura
IN

@Anand Managoli

Found the behavior... I have enabled Email and DirectMail as channels on the NBA designer. The IH gets written for the possible channels even though we don't have any Send Email shape in the action flow configuration.

Note: I have customized the strategy to send same offer across multiple channels for my case.

 

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