Question
Blue Cross and Blue Shield of Minnesota
US
Last activity: 11 Jun 2020 10:13 EDT
DataPage and Page Properties
I have a Page property ".ClientInfo" which copies data from a Data Page "D_ClientInfo".
When the case "C-123" was initially created, ".ClientInfo.Status" was "Active". Now, ".ClientInfo.Status" changed to "Termed" but the status still displays "Active".
Question: How do I make sure C-123 has current data/information on it?
I tried using "Refer to a Data Page" but it has some complications with our use case. I want to use "Copy Data from Data Page".
-
Like (0)
-
Share this page Facebook Twitter LinkedIn Email Copying... Copied!
LTI Mindtree
CA
The approach you mentioned Copy Data From a Data page: -
The common trait of this pattern is that the case needs to have access to the most current data. For example, if the account holder’s phone number changes we want that to be reflected when the data is accessed from the case. Usually, the data loaded comes from an external data source.
One part of this pattern that differs from application to application is when the data needs to be refreshed. Under the refresh strategy section of Data page, you need to balance application performance with data accuracy. If we select reload once per interaction in the Data page, the lookup or service call can be called once for each user interaction.
This provides near-real-time access to the data.
Hope this helps.
Blue Cross and Blue Shield of Minnesota
US
I have "Reload once per interaction" checked.
Areteans
GB
Hi Srikanth,
Ideally if you want to pick the latest data every time you refer that property, you should go with "Refer to Data page" instead of "Copy From Data Page". From your question, it is clear that you are also aware of this. So what I would like to know here is: what is the complication that you have with your use-case because of which you cannot use 'Refer to Data Page'.
You can add screenshots if required, I can try to help by investing some time.
Thanks and Regards,
Pavan Kumar Naidu.
Blue Cross and Blue Shield of Minnesota
US
When I use Refer to Datapage, it clears my property out at times when I saved my work object and so if those properties were exposed they would not have values.
Blue Cross and Blue Shield of Minnesota
US
This happens sporadically. One or twice a day. Very random.
Pegasystems Inc.
US
Restating what others have said here but more generally: Don't store the data from one instance on the other instance. Refer to instance using data pages or joins for reporting.
Blue Cross and Blue Shield of Minnesota
US
I apologize for the delay. I've been thinking about "Copy Data from Data Page".
What's the point of "Reload once per interaction" when we check "Copy Data from Data Page"?
Blue Cross and Blue Shield of Minnesota
US
I think data pages have issues.