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Question

 Deepali Kshirsagar (DeepaliK7887)
Quest Diagnostics Inc

Quest Diagnostics Inc
IN
DeepaliK7887 Member since 2019 7 posts
Quest Diagnostics Inc
Posted: May 28, 2020
Last activity: Jun 9, 2020
Posted: 28 May 2020 9:41 EDT
Last activity: 9 Jun 2020 2:14 EDT
Closed

Data Page use in pega 8 after upgrade from pega 7

How to use data page D_CSRecents instead of D_Interaction_Intents? In pega 7 D_Interaction_Intents was used but after upgrade to 8 not able to use D_CSRecents.

 

***Edited by Moderator Marissa to update Platform Capability tags****

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Updates

  • Harmen Denekamp Hector Melara
Posted: 4 years ago
Posted: 9 Jun 2020 2:14 EDT
Gowrishankar Ramasamy (GowrishankarR29)
Citicorp Services India Private Limited

Citicorp Services India Private Limited
IN

Hello,

        I hope the below community link will help 

https://community.pega.com/knowledgebase/articles/pega-customer-service/service-case-recents

Please provide more information on why we could not use D_CSRecents? Please provide some screen shots, error messages / logs could help.

Has any customization made to Pega shipped Interaction Portal contents?

From which CS version the environment has been upgraded from? Please provide specific version information.

Are there any customization made for D_Interaction_Intent Data Page?

Thanks,

Gowrishankar.

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