Question
To Financial
CA
Last activity: 16 Jul 2020 13:03 EDT
CS tabs needs to be appear in multiple session
We have a business requirement to display the multiple CS tabs in each session when the users opens the new session.
We have multiple CS tab opened in the application portal, when we open the another session, whatever the CS tab opened in the existing session , that should appear in the new session as well.
Please find the attached screenshot for more clarification. Please let me know, if anyone implemented the ask here?
***Edited by Moderator Marissa to change type from Discussion to Question; Pega Academy to Product****
Pegasystems Inc.
US
I'm not familiar with opening a "new session". That isn't a standard menu item. What does that do exactly? Are you switching applications or just portal?
To Financial
CA
Hi All,
To make it more clear,
We are planning for a upgrade to Pega 8.4.1 soon. I would like to know, This request which I asked here will be possible to implement in Pega 8.4.1?
When I open a session, I would like to pass the context of the Session1 case ID to the 2nd session to be open with same case ID. Please find the attached screenshot .
In that Screenshot, I have the CS tab for TT-8666 is opened and it belongs to the Parent case SLR-20200520-177.. When I click on the session 1, I would see the new session opened the Parent case ID SLR-20200520-177.
Pegasystems Inc.
US
What action is tied to that opening of a session? Can you post the shot of the Navigation rule? are you opening every interaction in a new window? We really need more context around how you are opening cases and navigating to "sessions". ?When you use the word session, I'm still not sure what you mean. To me, I think of browser session or a requestor session. Perhaps the screen shot of the Nav rule will help.