We are planning for a upgrade to Pega 8.4.1 soon. I would like to know, This request which I asked here will be possible to implement in Pega 8.4.1?
When I open a session, I would like to pass the context of the Session1 case ID to the 2nd session to be open with same case ID. Please find the attached screenshot .
In that Screenshot, I have the CS tab for TT-8666 is opened and it belongs to the Parent case SLR-20200520-177.. When I click on the session 1, I would see the new session opened the Parent case ID SLR-20200520-177.
Posted: 2 years ago
Posted: 16 Jul 2020 13:03 EDT
Amit Patel (Amit_Patel)
Director, Application Engineering, Customer Service Digital
What action is tied to that opening of a session? Can you post the shot of the Navigation rule? are you opening every interaction in a new window? We really need more context around how you are opening cases and navigating to "sessions". ?When you use the word session, I'm still not sure what you mean. To me, I think of browser session or a requestor session. Perhaps the screen shot of the Nav rule will help.