Question
CGI
CGI
CA
CGI
Posted: Aug 9, 2017
Last activity: Aug 21, 2017
Last activity: 21 Aug 2017 9:59 EDT
Closed
Solved
Connect-HTTP is successful but Connect-REST is failing
Hi,
For our application we are trying to connect to a third-party service provider (Box.com) using Connect-REST and Connect-HTTP method. When we are invoking the service using the Connect-HTTP method , calls are successful (we are receiving proper response from BOX). But the same service calls are failing when we are trying to invoke BOX using Connect-REST method with the bellow error:
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Hi,
For our application we are trying to connect to a third-party service provider (Box.com) using Connect-REST and Connect-HTTP method. When we are invoking the service using the Connect-HTTP method , calls are successful (we are receiving proper response from BOX). But the same service calls are failing when we are trying to invoke BOX using Connect-REST method with the bellow error:
2017-08-09 17:45:29,662 [ ] [TABTHREAD1] [ ] [ RCMS:01.01.03] ( connect.rest.RESTConnector) ERROR | - Rule-Connect-REST: https://api.box.com/2.0/search?query=Revised&file_extensions=pdf - Caught unhandled exception: java.lang.RuntimeException: org.apache.http.conn.ConnectTimeoutException: Connect to api.box.com:443 [api.box.com/ ] failed: Connection timed out - org.apache.http.conn.ConnectTimeoutException: Connect to api.box.com:443 [api.box.com/ ] failed: Connection timed out
java.lang.RuntimeException: org.apache.http.conn.ConnectTimeoutException: Connect to api.box.com:443 [api.box.com/ ] failed: Connection timed out
at com.pega.pegarules.integration.engine.internal.client.rest.ComponentsRESTClient.invokeRESTClient(ComponentsRESTClient.java:181)
at com.pega.pegarules.integration.engine.internal.connect.rest.RESTConnector.invokeREST(RESTConnector.java:1131)
at com.pega.pegarules.integration.engine.internal.connect.rest.RESTConnector.executeRequest(RESTConnector.java:1500)
at com.pega.pegarules.integration.engine.internal.connect.rest.RESTConnector.perform(RESTConnector.java:291)
at com.pega.pegarules.integration.engine.internal.connect.rest.RESTConnector.invoke(RESTConnector.java:138)
at com.pega.pegarules.integration.config.internal.connect.PRConnectorFactory.invokeConnector(PRConnectorFactory.java:82)
at com.pega.pegarules.integration.engine.internal.util.PRConnectorUtilsPriv.invokeConnector(PRConnectorUtilsPriv.java:168)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeConnector(Executable.java:11248)
at com.pegarules.generated.activity.ra_action_pzexecuterestservice_23967340caeae377d2ab96d37966f9b0.step4_circum0(ra_action_pzexecuterestservice_23967340caeae377d2ab96d37966f9b0.java:524)
at com.pegarules.generated.activity.ra_action_pzexecuterestservice_23967340caeae377d2ab96d37966f9b0.perform(ra_action_pzexecuterestservice_23967340caeae377d2ab96d37966f9b0.java:145)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3553)
at com.pegarules.generated.activity.ra_action_reloadsection_2a07dae44b0da69c8dd529e9fcfd3cfb.step4_circum0(ra_action_reloadsection_2a07dae44b0da69c8dd529e9fcfd3cfb.java:666)
at com.pegarules.generated.activity.ra_action_reloadsection_2a07dae44b0da69c8dd529e9fcfd3cfb.perform(ra_action_reloadsection_2a07dae44b0da69c8dd529e9fcfd3cfb.java:121)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3553)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:465)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3203)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:391)
at sun.reflect.GeneratedMethodAccessor59.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1297)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1034)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:889)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:829)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:331)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:274)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
at sun.reflect.GeneratedMethodAccessor41.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:246)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at sun.reflect.GeneratedMethodAccessor40.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.jboss.as.ee.component.ManagedReferenceMethodInterceptor.processInvocation(ManagedReferenceMethodInterceptor.java:52)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.invocation.WeavedInterceptor.processInvocation(WeavedInterceptor.java:53)
at org.jboss.as.ee.component.interceptors.UserInterceptorFactory$1.processInvocation(UserInterceptorFactory.java:63)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.invocation.WeavedInterceptor.processInvocation(WeavedInterceptor.java:53)
at org.jboss.as.ee.component.interceptors.UserInterceptorFactory$1.processInvocation(UserInterceptorFactory.java:63)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.ejb3.component.invocationmetrics.ExecutionTimeInterceptor.processInvocation(ExecutionTimeInterceptor.java:43)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.jpa.interceptor.SBInvocationInterceptor.processInvocation(SBInvocationInterceptor.java:47)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.ejb3.tx.EjbBMTInterceptor.handleInvocation(EjbBMTInterceptor.java:104)
at org.jboss.as.ejb3.tx.BMTInterceptor.processInvocation(BMTInterceptor.java:60)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.invocation.InitialInterceptor.processInvocation(InitialInterceptor.java:21)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.invocation.ChainedInterceptor.processInvocation(ChainedInterceptor.java:61)
at org.jboss.as.ee.component.interceptors.ComponentDispatcherInterceptor.processInvocation(ComponentDispatcherInterceptor.java:53)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.ejb3.component.pool.PooledInstanceInterceptor.processInvocation(PooledInstanceInterceptor.java:51)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.ejb3.component.interceptors.CurrentInvocationContextInterceptor.processInvocation(CurrentInvocationContextInterceptor.java:41)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.ejb3.component.invocationmetrics.WaitTimeInterceptor.processInvocation(WaitTimeInterceptor.java:43)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.ejb3.security.AuthorizationInterceptor.processInvocation(AuthorizationInterceptor.java:116)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.ejb3.security.SecurityContextInterceptor.processInvocation(SecurityContextInterceptor.java:86)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.ejb3.component.interceptors.ShutDownInterceptorFactory$1.processInvocation(ShutDownInterceptorFactory.java:64)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.ejb3.component.interceptors.LoggingInterceptor.processInvocation(LoggingInterceptor.java:59)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.ejb3.component.interceptors.EjbExceptionTransformingInterceptorFactories$2.processInvocation(EjbExceptionTransformingInterceptorFactories.java:103)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.ee.component.NamespaceContextInterceptor.processInvocation(NamespaceContextInterceptor.java:50)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.ejb3.component.interceptors.AdditionalSetupInterceptor.processInvocation(AdditionalSetupInterceptor.java:55)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.as.ee.component.TCCLInterceptor.processInvocation(TCCLInterceptor.java:45)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.invocation.ChainedInterceptor.processInvocation(ChainedInterceptor.java:61)
at org.jboss.as.ee.component.ViewService$View.invoke(ViewService.java:185)
at org.jboss.as.ee.component.ViewDescription$1.processInvocation(ViewDescription.java:185)
at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:288)
at org.jboss.invocation.ChainedInterceptor.processInvocation(ChainedInterceptor.java:61)
at org.jboss.as.ee.component.ProxyInvocationHandler.invoke(ProxyInvocationHandler.java:73)
at com.pega.pegarules.internal.etier.interfaces.EngineLocal$$$view6.invokeEngine(Unknown Source)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:278)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:223)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:589)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:378)
at sun.reflect.GeneratedMethodAccessor57.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:273)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:121)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:754)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:295)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:214)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:231)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:149)
at org.jboss.modcluster.container.jbossweb.JBossWebContext$RequestListenerValve.event(JBossWebContext.java:91)
at org.jboss.modcluster.container.jbossweb.JBossWebContext$RequestListenerValve.invoke(JBossWebContext.java:72)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:420)
at org.jboss.as.web.session.ClusteredSessionValve.handleRequest(ClusteredSessionValve.java:134)
at org.jboss.as.web.session.ClusteredSessionValve.invoke(ClusteredSessionValve.java:99)
at org.jboss.as.web.session.JvmRouteValve.invoke(JvmRouteValve.java:92)
at org.jboss.as.web.session.LockingValve.invoke(LockingValve.java:64)
at org.jboss.as.web.security.SecurityContextAssociationValve.invoke(SecurityContextAssociationValve.java:169)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:150)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:97)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:102)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:344)
at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:490)
at org.apache.coyote.ajp.AjpProtocol$AjpConnectionHandler.process(AjpProtocol.java:420)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:926)
at java.lang.Thread.run(Thread.java:745)
Caused by: org.apache.http.conn.ConnectTimeoutException: Connect to api.box.com:443 [api.box.com/ ] failed: Connection timed out
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:156)
at org.apache.http.impl.conn.BasicHttpClientConnectionManager.connect(BasicHttpClientConnectionManager.java:338)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:71)
at com.pega.pegarules.integration.engine.internal.client.rest.ComponentsRESTClient.invokeRESTClient(ComponentsRESTClient.java:171)
... 122 more
Caused by: java.net.ConnectException: Connection timed out
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:579)
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:337)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:141)
... 131 more
2017-08-09 17:45:29,665 [ ] [TABTHREAD1] [ ] [ RCMS:01.01.03] (n_DataSource_SampleData.Action) ERROR | - com.pega.pegarules.pub.services.ConnectorException: Caught unhandled exception: java.lang.RuntimeException: org.apache.http.conn.ConnectTimeoutException: Connect to api.box.com:443 [api.box.com/ ] failed: Connection timed out
***Updated by moderator: Lochan to remove proprietary information***
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Accepted Solution
Posted: 7 years ago
CGI
CGI
CA
We have received the below hotfixes which has fixed the problem:
HFIX-32180
HFIX-34581
HFIX-34019
HFIX-35998
HFIX-33175
Posted: 7 years ago
CGI
CGI
CA
in addition to the post above , I have installed PRPC personal edition(version 7.3) in my personal computer , and have created exactly same Connect-REST rule. When I am running that rule in my personal edition , calls are going through. Is it possible that the application which is having problem , has a firewall proxy configuration , causing the problem ?
Posted: 7 years ago
Pegasystems Inc.
IN
This look like an issue with ConnectTimeout
In your personal edition, since it is a local installation, timeout is not happening. But perhaps with your enterprise edition, there is some issue with the connection and it is getting timed out.
Check why it is taking this much time. Consult your network admin to see whether any firewall etc playing a role here or not.
