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 Venkata Krishna Battu (Krishna Battu) Infosys Limited
Infosys Limited
IN
Krishna Battu Member since 2018 17 posts
Infosys Limited
Posted: February 12, 2021
Last activity: February 12, 2021
Posted: 12 Feb 2021 4:47 EST
Last activity: 12 Feb 2021 11:29 EST
Closed

Close Overlay and Modal dialog both on click of Single button

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Hi Team,

Need to close two modal dialogs on single submit button.

On click of Yes Button, It should close both the Overlay & Modal Dialogs, and go to the original Service Case "Address Change" Screen. 

Tried with multiple action approaches like Save, Refresh Harness, SaveAndContinue, GoTOPreviousTask but nothing seems working.

PFA Screenshot.

Pls help.

 

Thanks,

Venkat

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Platform 8.3.1 Case Management User Experience Other Industry Senior System Architect
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Posted: 1 year ago
Posted: 12 Feb 2021 9:58 EST
Tashika Shrestha (TashikaS) PEGA Senior Engineer, Technical Support - User and Product Experience
Pegasystems Inc.
IN

@Krishna Battu

On-Click of the Yes button, simply add "refresh this current harness" which will close both the modal windows. If there is some operations to be performed before the close means do call "run activity" or "data transform" or "anyother action" before "refresh this current harness.".

Refresh this Current Harness by default it will post the values to clipboard unless we select "Disable submit on refresh" Checkbox. So the Data is not lost unless we select this option.

Regards,

Tashika
Posted: 1 year ago
Posted: 12 Feb 2021 11:29 EST
Venkata Krishna Battu (Krishna Battu) Infosys Limited
Infosys Limited
IN

@shret Hi, 

Thanks for your reply. 

As I mentioned in the issue, Refresh current harness action feature is also not working at Interaction Service Case Level to close two modal dialog's at once, only its working from local action level with Refresh Harness.

Request to please give a try and help with any other resolution. 

 

Thanks

Venkat

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