Click events not working on User Portal launched from Dev Studio Pega 8.7.2
Hi,
Greetings. Hope you are all well! This started happening only today (September 09, 2022), i am launching User Portal from Dev Studio and no click events are working, cannot click on WorkID, gear icon to launch tracer, clipboard, cannot see Recents. Nothing is logged in Pega logs, browser network. I tried with restarting the cluster but issue is still there, even cleared cookies from the browser, same behaviour in chrome, edge and Firefox. Any one had similar experience? I am on Pega 8.7.2
Regards,
Bharat
Accepted Solution
Accenture
GB
IQZ Systems LLC
US
@KOMARINAYou have not mentioned if this issue is happening from day 1 on current version of the product. If so, can you please check if the user portal is taken from the OOTB portal of the latest version. Sometimes customization to the portal can cause this issue when we upgrade to new version. Other solution is to check if these options are working fine in OOTB portals like Manager and case work. If yes, then compare both the portals
IQZ Systems LLC
US
@KOMARINAYou have not mentioned if this issue is happening from day 1 on current version of the product. If so, can you please check if the user portal is taken from the OOTB portal of the latest version. Sometimes customization to the portal can cause this issue when we upgrade to new version. Other solution is to check if these options are working fine in OOTB portals like Manager and case work. If yes, then compare both the portals
Accepted Solution
Accenture
GB
@MaheshN29 This only started happening on Sep 9 as i mentioned, but this was resolved after clearing temp directory from the instances.
Regards,
Bharat
@MaheshN29 This only started happening on Sep 9 as i mentioned, but this was resolved after clearing temp directory from the instances.
Regards,
Bharat