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Question

 dhulappa rajole (dhulappar5172)
accenture

accenture
IN
dhulappar5172 Member since 2015 29 posts
accenture
Posted: Dec 28, 2016
Last activity: Dec 28, 2016
Posted: 28 Dec 2016 4:56 EST
Last activity: 28 Dec 2016 15:48 EST
Closed

Class Error:Can't does not exist Error

I am getting below error in logs

log details:

2016-12-22 07:31:30,808 [v2_svpprc,maxpri=10]] [  STANDARD] [TCGApplication:01.01] (  internal.access.DatabaseImpl) ERROR  lidetfz - Cannot open the requested instance 'Error:Can't find record.': class or class group "Error:Can't" does not exist.
2016-12-22 07:31:30,808 [v2_svpprc,maxpri=10]] [  STANDARD] [TCGApplication:01.01] (Xml.ACN_ARTL_Pega_AUTCG.Action) ERROR  lidetfz - Error in Obj-Open-By-Handle
com.pega.pegarules.pub.database.BadClassDefinitionException: Class Error:Can't does not exist
From: (BB74E1FC4EFB04CFD5C2B4DDC455221A3) 
    at com.pega.pegarules.data.internal.access.DatabaseImpl.open(DatabaseImpl.java:4331)
    at com.pegarules.generated.activity.ra_action_ticketactivityxml_91b376a53156d3fc3e0d45709928d99f.step3_4_circum0(ra_action_ticketactivityxml_91b376a53156d3fc3e0d45709928d99f.java:739)
    at com.pegarules.generated.activity.ra_action_ticketactivityxml_91b376a53156d3fc3e0d45709928d99f.step3_0_circum0(ra_action_ticketactivityxml_91b376a53156d3fc3e0d45709928d99f.java:484)
    at com.pegarules.generated.activity.ra_action_ticketactivityxml_91b376a53156d3fc3e0d45709928d99f.perform(ra_action_ticketactivityxml_91b376a53156d3fc3e0d45709928d99f.java:124)
    at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3020)

TIA.

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I am getting below error in logs

log details:

2016-12-22 07:31:30,808 [v2_svpprc,maxpri=10]] [  STANDARD] [TCGApplication:01.01] (  internal.access.DatabaseImpl) ERROR  lidetfz - Cannot open the requested instance 'Error:Can't find record.': class or class group "Error:Can't" does not exist.
2016-12-22 07:31:30,808 [v2_svpprc,maxpri=10]] [  STANDARD] [TCGApplication:01.01] (Xml.ACN_ARTL_Pega_AUTCG.Action) ERROR  lidetfz - Error in Obj-Open-By-Handle
com.pega.pegarules.pub.database.BadClassDefinitionException: Class Error:Can't does not exist
From: (BB74E1FC4EFB04CFD5C2B4DDC455221A3) 
    at com.pega.pegarules.data.internal.access.DatabaseImpl.open(DatabaseImpl.java:4331)
    at com.pegarules.generated.activity.ra_action_ticketactivityxml_91b376a53156d3fc3e0d45709928d99f.step3_4_circum0(ra_action_ticketactivityxml_91b376a53156d3fc3e0d45709928d99f.java:739)
    at com.pegarules.generated.activity.ra_action_ticketactivityxml_91b376a53156d3fc3e0d45709928d99f.step3_0_circum0(ra_action_ticketactivityxml_91b376a53156d3fc3e0d45709928d99f.java:484)
    at com.pegarules.generated.activity.ra_action_ticketactivityxml_91b376a53156d3fc3e0d45709928d99f.perform(ra_action_ticketactivityxml_91b376a53156d3fc3e0d45709928d99f.java:124)
    at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3020)

TIA.

***Updated by moderator: Lochan to add Categories***


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System Administration

Posted: 7 years ago
Posted: 28 Dec 2016 15:48 EST
Kurt Waltz (KurtW_GCS)
PEGA
Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

Hi,

The snippet you've posted seems to indicate that the system is trying to find a class record named "Error:Can't".  This kind of behavior can sometimes occur when a property or parameter is used to pass the a value, but functionality that populates that value failed.  From the stack trace it looks like an Obj-Open-By-Handle step in the noted activity is failing. I would suggest tracing that activity and looking to see if any properties or parameters are set to "Error:Can't", then tracking back to find out where that property or parameter gets its value.

Hope this helps!
-Kurt

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