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Question

 Ayesha Saeed (Ayeshasaeedhaq)
SiriusXM

SiriusXM
US
Ayeshasaeedhaq Member since 2016 10 posts
SiriusXM
Posted: Nov 29, 2021
Last activity: Mar 24, 2022
Posted: 29 Nov 2021 13:16 EST
Last activity: 24 Mar 2022 9:13 EDT
Closed

CDH ADM configuration

ADMs are configured /designed based on how pygroups, channels etc are used in the deployment. I was wondering what level of granularity is the ideal for an ADM. Do we have any best practices and benchmarks around that?

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Pega Adaptive Decision Manager
Agent Desktop
Communications and Media
Data Scientist

Posted: 2 years ago
Posted: 24 Mar 2022 9:13 EDT
Sara Shishehchi (shiss) Senior Principal Data Scientist, Machine Learning & AI
Pegasystems Inc.
US

@Ayeshasaeedhaq  Hi, I guess your question is about the ADM context setting. According to NBA-D best practices, the context is pyIssu-pyGroup-pyDirection-pyChannel-pyName-pyTreatment. The granularity level is down to the treatment level. This is the best practice however, depending on certain use cases, the context can be changed. For example, if treatment level data is not sufficient to have proper models, or business preferences to model at higher levels etc.

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