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Question

 Sravanthi Gogula (GSravanthi)
TCS

TCS
IN
GSravanthi Member since 2014 6 posts
TCS
Posted: Apr 12, 2018
Last activity: Apr 12, 2018
Posted: 12 Apr 2018 7:39 EDT
Last activity: 12 Apr 2018 9:05 EDT
Closed

Case is not creating from create menu in the designer studio due to tomcat server error

Hi,

Can anybody help to resolve the below issue.

i have created a case type and trying to create a case from create menu in the designer studio. but it is throwing error.PFA for the error.

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Dev/Designer Studio

Posted: 6 years ago
Posted: 12 Apr 2018 8:53 EDT
Laurence Brannigan (LaurenceB_GCS)
PEGA
Senior Software Solutions Engineer
PEG
GB

I don't believe I've seen this behaviour before.

Can you check what request is being sent to the server (using the browser developer tools or an external HTTP traffic analysis tool).

Also, do yo you see any errors in the PegaRULES log when this happens?

Finally, is this happening with a particular case type, whereas others work fine? Or is this your first (only?) case type?

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Posted: 6 years ago
Posted: 12 Apr 2018 9:05 EDT
Sravanthi Gogula (GSravanthi)
TCS

TCS
IN

Hi Laurence,

             for other cases it is working fine. only for this case it is happeing like i mentioned in error screen shot.

please find the attachment for the error logged in  pega logs.

 

Thanks,

Sravanthi

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