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Question

 Pavani r (Pavanir6)

IN
Pavanir6 Member since 2016 111 posts
Posted: May 14, 2018
Last activity: May 15, 2018
Posted: 14 May 2018 12:05 EDT
Last activity: 15 May 2018 7:07 EDT
Closed
Solved

Case ID is not in sequence

Hi Team

My case id is generating TSK-65055,TSK-65091,TSK-65124 in this sequence, pls suggest what could be the issue.

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Dev/Designer Studio

  • Adam Cherochak
Posted: 6 years ago
Posted: 15 May 2018 3:23 EDT
Krishna Chaitanya Abburi (KC-Abburi)
Bits In Glass

Bits In Glass
GB

Hi

Could you verify logs for any data integrity issues. I think some of the case ids are failing after case creation.

Thanks

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Posted: 6 years ago
Posted: 15 May 2018 5:15 EDT
Ujjwal Kumar Shukla (UjjwalShukla_GCS)
PEGA
Senior Manager, Technical Support
Pegasystems Inc.
IN

Hi There,

Could you please check from the DB to understand if the sequence is actually broken.
I think in DB you would find cases in sequence. 

Cases in sequence would mean that there are other process that are running the same case type, may be a agent.

Regards,
Ujjwal

Regards,
Ujjwal

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