Question

CR England
US
Last activity: 11 Dec 2019 9:27 EST
Can't open Pega Robotics Runtime
I have just installed Pega Robotic Runtime version Pega Robotics Studio 8.0.2014.0. When I try to open it a text file is auto generated named OpenSpan.Runtime.Exe.Exception. Inside it says:
OpenSpan.Diagnostic Internal Exception
Exception Report
1) Exception Information
*********************************************
Exception Type: System.ApplicationException
Message: "Diagnostic class not yet initialized."
Data: IDictionary (System.Collections.ListDictionaryInternal) with 0 items
TargetSite: Void AssertInitialized()
HelpLink: NULL
Source: "OpenSpan"
HResult: -2146232832
StackTrace Information
*********************************************
at OpenSpan.Diagnostics.Diagnostic.AssertInitialized()
at OpenSpan.Diagnostics.Diagnostic.DisposePublishers()
*********************************************
It then automatically closes with no indication that it even opened. I will also attach the runtime log. Does anyone know what is causing this to occur and how to fix it?