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Question

 Nivedha Kennedy (NivedhaK)
Standard Chartered
Pega Developer
Standard Chartered
IN
NivedhaK Member since 2014 3 posts
Standard Chartered
Posted: Dec 22, 2020
Last activity: Sep 3, 2021
Posted: 22 Dec 2020 5:38 EST
Last activity: 3 Sep 2021 11:48 EDT
Closed
Solved

Can we change the Resolution stage status in a case without Resolved- prefix?

My case type has few stages with individual status for each stage. I have a requirement where the Resolution stage status should not be affixed with any prefix like "Resolved-Approved" or "Resolved-Rejected". When I tried adding some other status which did not have Resolved- as a prefix I am getting the error, 

This record has 1 error(s) in 1 place(s) .

Stage Work Status—

Please enter status starting with Resolved-

Is there a way to achieve this requirement to have resolution status customized as "Approved" or "Completed" alone?

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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Pega Platform 8.1.1
User Experience
Case Management
Financial Services
System Architect

Accepted Solution

Posted: 3 years ago
Updated: 3 years ago
Posted: 23 Dec 2020 3:06 EST
Updated: 3 Sep 2021 11:48 EDT
John Talbot (TALBJ) Sr. System Architect
Pegasystems Inc.
JP

Unfortunately, lots of built-in Pega functionality has been created with the understanding that all resolved status will start with that text.  This cannot really be changed.

E.G. see the pxForceCaseClose final rule.  Final rules cannot be over-ridden.

But you do not need to display the internal values to the users.  You can display your own text on all screens & reports.

Pega ships with Field Value rules to let you change the display text & offers the pyCMWorkStatus control to automate their use.

 

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